Senior Learning Experience Designer, Operations Enablement
Spring Health
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $97,325 - $114,500 per year
Job Level
About the role
- Manage the intake process for training and enablement requests — triaging needs, scoping projects, and aligning priorities with key stakeholders across Operations.
- Design, develop, evaluate, and maintain compelling, engaging, and scalable eLearning content for onboarding and ongoing training across Operations.
- Manage and maintain the LMS, ensuring courses are properly assigned, completion is tracked, and learning paths are optimized for engagement and performance.
- Serve as the LMS subject matter expert, overseeing course structure, reporting, content governance, and collaboration with cross-functional teams.
- Co-own the knowledge enablement ecosystem by maintaining and expanding our Guru knowledge base — organizing content, implementing standards, and ensuring knowledge accuracy and accessibility.
- Partner with subject matter experts and leadership to revise, approve, and maintain content that reflects current processes and business needs.
- Track training KPIs and learning analytics to measure impact, identify gaps, and continuously improve the learner experience.
- Support and evolve internal enablement communications to reinforce key learning initiatives.
Requirements
- Bachelor’s degree or equivalent experience required
- 5+ years experience in instructional design or training
- Strong Knowledge of LMS and content authoring systems is required (Absorb and Articulate Rise preferred)
- Proven track record in translating business needs into scalable and impactful enablement solutions
- The ability, resilience and solution-focused mindset to thrive autonomously in constantly changing and ambiguous hyper-growth environments
- Expert relationship builder with the ability to build a rapport and trust with project stakeholders and senior leadership to achieve results and get projects across the finish line in a remote environment
- Highly organized and can successfully manage multiple work streams across different functions
- Experience in Healthcare is a plus
Benefits
- Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
- Employer sponsored 401(k) match of up to 2% for retirement planning
- A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
- We offer competitive paid time off policies including vacation, sick leave and company holidays.
- At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
- Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
- Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
- Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
- Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
- Up to $1,000 Professional Development Reimbursement a year.
- $200 per year donation matching to support your favorite causes.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
instructional designeLearning content developmentLMS managementcontent authoring systemslearning analyticstraining KPIscontent governanceproject scopingknowledge management
Soft Skills
relationship buildingorganizational skillssolution-focused mindsetautonomous workadaptabilitycommunication skillscollaborationstakeholder managementresilience