Product Manager

• Contribute to our vision to eliminate every barrier to mental healthcare and establish Spring Health as a global center of excellence for behavioral health.
• Cultivate a deep understanding of our members throughout their payer specific journey experience, and advocate for solutions based on their needs and pain points. Oversee design and QA for your customer’s unique experience and flows.
• Be the expert in understanding customer (businesses) current and future needs, and build the strategies and roadmaps that delight customers and meet our company’s objectives.
• Be a strategic, internal and external-facing leader for the insurer business segment / portfolio: Build and maintain trust with external customers, developing deep relationships and demonstrating world-class ROI to customers.
• Ownership: This product leader will be the end to end owner for this vertical and will be responsible for driving across all aspects of the program from strategy to execution. No task is too big or too small.
• Develop deep relationships and partner closely with cross-functional teams (i.e., strategy, sales, customer success, engineering and marketing) and customers to gain an understanding of the key problems and drive strategy and execution to focus on and how we plan to solve them.
• Own payer-specific KPIs at the company level. Partner closely with cross-functional teams to ensure a seamless user experience for payers that drives utilization and ROI.
• Present data-driven insights about the competitive environment and our users and propose solutions that have a meaningful impact on core metrics for the insurer business.
• Work with the leadership team and the wider product organization to define, prioritize, and own a roadmap, based on user and business impact.
• Scope, plan (i.e., product requirement documents, sprint plans, epics, and user stories), and execute across teams (design, engineering, and data science) to launch valuable and high-quality experiences across our platform.
• Determine and optimize the key performance indicators for your scope.
• Drive and improve the product development process as it relates to your customer segment, ensuring that features shipped are high-quality and on-time.

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