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Tech Stack
Tools & technologiesERP
About the role
Key responsibilities & impact- Hold the 3PL partner accountable to contracted SLAs and KPIs by monitoring performance, conducting structured reviews, and tracking corrective actions for any identified gaps.
- Serve as the primary liaison between the 3PL partner and Spreetail’s central functions (Technology, Transportation, Account Management), translating strategic requirements into clear operational instructions.
- Monitor real-time inventory levels, order statuses, and shipment planning via our WMS (Linnworks) to ensure on-time delivery and proactively flag discrepancies across B2B and B2C flows.
- Ensure strict 3PL adherence to Spreetail’s Standard Operating Procedures (SOPs), acting as the lead point of contact for rolling out system updates, new SOPs, or new client onboardings.
- Produce regular operational reports for internal stakeholders and analyze WMS data to track metrics like on-time shipment (OTS), order accuracy, and inbound receive performance.
- Identify continuous process improvement opportunities within 3PL operations and build collaborative, solutions-focused relationships to implement effective changes.
Requirements
What you’ll need- Fluency in both German and English is required (additional European languages are a strong advantage).
- Demonstrated hands-on experience coordinating core warehouse workflows (inbound, outbound, returns) with exposure to both B2B and B2C fulfilment environments.
- Proficiency in Linnworks or equivalent WMS/ERP systems, combined with a strong analytical mindset to leverage operational data, build reports, and identify trends.
- Clear, confident communication skills with a proven track record of holding external partners accountable while maintaining productive, collaborative working relationships.
- Excellent organizational skills and self-motivation, capable of prioritizing effectively and managing multiple workstreams autonomously across multi-site operations.
- Bachelor's degree in Logistics, Supply Chain, Business, or equivalent practical experience (certifications such as APICS, Six Sigma, or IOSH are a plus).
Benefits
Comp & perks- Equal Opportunity Employer
- Affirmative action and equal opportunity employer that embraces cultural differences
- Remote work opportunities
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
warehouse workflowsB2B fulfilmentB2C fulfilmentanalytical mindsetreport buildingtrend identification
Soft Skills
clear communicationconfident communicationorganizational skillsself-motivationprioritizationcollaborative working relationships
Certifications
Bachelor's degree in LogisticsBachelor's degree in Supply ChainBachelor's degree in BusinessAPICSSix SigmaIOSH