Technical Support Engineer

Spotter Labs

Technical Support Engineer providing technical support to customers at Spotter, a fast growing trucking startup in the US. Investigating technical issues and collaborating with internal teams for effective service delivery.

Posted 7/3/2026full-timeRemote • Illinois • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong technical support capabilities with a focus on troubleshooting, customer communication, and collaboration across teams. Proficient in using Developer Tools and understanding APIs, with a commitment to delivering exceptional customer experiences.

Highest-signal resume keywords

Technical Support ExperienceTroubleshooting SkillsHTML, CSS, JavaScript ProficiencyREST API UnderstandingExcellent Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TroubleshootingHTMLCSSJavaScriptREST APIsJSONRelational DatabasesAsynchronous WorkflowsDeveloper ToolsAdministrative Web Applications

Soft Skills

Analytical SkillsOrganizational SkillsAttention to DetailAbility to Explain Technical ConceptsTime Management

Tools & Technologies

Chrome DevToolsNetwork TabConsole Tab

Industry Keywords

Technical SupportIT SupportCustomer SupportThird-Party IntegrationsWorkflow Monitoring

About the role

Key responsibilities & impact

Provide technical support to customers via phone and email.
Troubleshoot platform issues using browser Developer Tools (Network and Console).
Investigate customer-reported issues and identify root causes.
Review and update records within internal administrative platforms.
Monitor workflow status and validate transaction progress.
Troubleshoot issues involving third-party integrations and external verification services.
Investigate API requests and asynchronous system processes.
Escalate software bugs to the engineering team with detailed findings and reproduction steps.
Collaborate with Product, Engineering, and Operations teams to resolve complex technical issues.
Maintain accurate documentation of support cases and resolutions.
Deliver an exceptional customer experience through professional and timely communication.

Requirements

What you’ll need

Previous experience in Technical Support, IT Support, Customer Support, or a similar role.
Strong troubleshooting and analytical skills.
Basic understanding of HTML, CSS, and JavaScript.
Familiarity with browser Developer Tools (Chrome DevTools, Network & Console tabs).
Basic understanding of REST APIs and JSON.
Familiarity with relational databases and administrative web applications.
Understanding of asynchronous workflows and system processes.
Excellent verbal and written English communication skills.
Strong organizational skills and attention to detail.
Ability to explain technical concepts to non-technical users.
Ability to manage multiple priorities in a fast-paced environment.

Benefits

Comp & perks

Flexible work arrangements
Professional development opportunities