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Spotter Labs

Technical Support Engineer

Spotter Labs

Technical Support Engineer providing technical support to customers at Spotter, a fast growing trucking startup in the US. Investigating technical issues and collaborating with internal teams for effective service delivery.

Posted 7/3/2026full-timeRemote • Illinois • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact
  • Provide technical support to customers via phone and email.
  • Troubleshoot platform issues using browser Developer Tools (Network and Console).
  • Investigate customer-reported issues and identify root causes.
  • Review and update records within internal administrative platforms.
  • Monitor workflow status and validate transaction progress.
  • Troubleshoot issues involving third-party integrations and external verification services.
  • Investigate API requests and asynchronous system processes.
  • Escalate software bugs to the engineering team with detailed findings and reproduction steps.
  • Collaborate with Product, Engineering, and Operations teams to resolve complex technical issues.
  • Maintain accurate documentation of support cases and resolutions.
  • Deliver an exceptional customer experience through professional and timely communication.

Requirements

What you’ll need
  • Previous experience in Technical Support, IT Support, Customer Support, or a similar role.
  • Strong troubleshooting and analytical skills.
  • Basic understanding of HTML, CSS, and JavaScript.
  • Familiarity with browser Developer Tools (Chrome DevTools, Network & Console tabs).
  • Basic understanding of REST APIs and JSON.
  • Familiarity with relational databases and administrative web applications.
  • Understanding of asynchronous workflows and system processes.
  • Excellent verbal and written English communication skills.
  • Strong organizational skills and attention to detail.
  • Ability to explain technical concepts to non-technical users.
  • Ability to manage multiple priorities in a fast-paced environment.

Benefits

Comp & perks
  • Flexible work arrangements
  • Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools
TroubleshootingHTMLCSSJavaScriptREST APIsJSONRelational DatabasesAsynchronous WorkflowsDeveloper ToolsAdministrative Web Applications
Soft Skills
Analytical SkillsOrganizational SkillsAttention to DetailAbility to Explain Technical ConceptsTime Management