Implementation Manager

Spotted Zebra

Implementation Manager responsible for embedding solutions for clients at Spotted Zebra. Working with leading organizations to implement fast-evolving AI-driven products in a startup environment.

Posted 5/27/2026full-timeRemote • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

What you'll be doing As an Implementation Manager at Spotted Zebra, you'll be many of our customers' first real experience of what we can do - responsible for turning a signed contract into a live, embedded solution that delivers value from day one. This isn't a traditional implementation role. You'll be working with some of the world's leading organisations to implement a fast-evolving product, which means you'll need to confidently navigate ambiguity just as well as you build trust with senior stakeholders. If you thrive in a startup environment, love variety, and know how to bring calm to complexity - this one's for you.
**Key responsibilities:**
- Own end-to-end implementation for enterprise clients, managing stakeholder relationships across both customer and internal teams
- Build and manage implementation plans, mapping out dependencies and keeping all parties accountable to timelines
- Act as the primary point of contact for clients during onboarding, confidently navigating challenges when product timelines and customer expectations don't align
- Lead commercial conversations with confidence, negotiating effectively and managing difficult situations with professionalism
- Provide valuable input to information security, AI governance, and supplier onboarding processes as needed
- Contribute beyond pure implementation - jumping into pitches, RFPs, audits, and other cross-functional priorities as the business demands
- Work closely with CSMs and Product Managers to ensure a seamless handover and a positive customer experience
- Continuously feed insights back to the product and leadership teams to help shape and improve the platform

Requirements

What you’ll need

Must-Haves ✅
- Exceptional stakeholder management skills, with the ability to build relationships at all levels internally and externally
- Commercially confident - you're comfortable having difficult conversations and negotiating when needed
- A genuine startup mindset - adaptable, resourceful, and comfortable delivering something that's still evolving
- Experience working in a startup or innovation-led environment within a larger organisation
- Strong organisational skills with the ability to juggle multiple work streams and shifting priorities simultaneously
- Experience in a SaaS implementation or commercial onboarding role within HR tech
- Enterprise-level implementation experience
- Willingness to travel for client visits, including potential international travel
Nice-to-Haves 🌟
- Experience working on global implementations and navigating the associated challenges
- Familiarity with AI governance, information security processes, or supplier onboarding requirements

Benefits

Comp & perks

🤝 Meaningful share options** 🏥 Health insurance** 💰 Enhanced pension** 🍼 Nursery salary sacrifice scheme** 🏖️ 25 days holiday** 🏠 Remote-first** 💻 Work from home budget** 🧠 L&D budget** 🦷 Dental cover** 👀 Eyes care support** 🏢 Co-working space** 🧘 Wellbeing allowance** ✈️ Travel insurance** 🚗 Electric car scheme

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SaaS implementationcommercial onboardingenterprise-level implementationAI governanceinformation securitysupplier onboarding

Soft Skills

stakeholder managementnegotiationadaptabilityresourcefulnessorganizational skillsrelationship buildingproblem-solving