Client Onboarding Manager

SpotOn

Client Onboarding Manager leading team to deliver exceptional onboarding experiences for restaurant technology solutions. Fostering collaboration and continuous process improvement across departments.

Posted 5/29/2026full-timeChicago • Illinois • 🇺🇸 United StatesSeniorLead💰 $77,900 - $100,000 per yearWebsite

About the role

Key responsibilities & impact

Lead and develop a team of specialists and associate managers, fostering accountability, engagement, and performance.
Set clear goals and performance expectations aligned with departmental objectives.
Provide regular coaching, feedback, and professional development opportunities to build team capability.
Oversee execution of multiple concurrent projects, ensuring on-time delivery and adherence to quality standards.
Address escalated client concerns or complex issues and support the team in resolution efforts.
Establish and maintain high-quality and consistency standards across all team outputs.

Requirements

What you’ll need

8 years of professional experience in customer success or related roles.
3 years of experience managing and developing high-performing teams.
Experience in fintech or SaaS environments preferred.
Bilingual English/Spanish strongly preferred
Bachelor's degree in Hospitality Management, Business Administration, or a related field required.
Knowledge of using Customer Relationship Management (CRM) tools (Salesforce preferred)

Benefits

Comp & perks

Offers Equity
Offers Bonus

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Customer Relationship Management (CRM)Salesforce

Soft Skills

leadershipcoachingfeedbackteam developmentaccountabilityengagementperformance managementproblem resolution