Associate Manager, Strategic Account Management, Client Success

SpotOn

Associate Manager overseeing client success and team operations at SpotOn. Driving adoption and retention within strategic accounts across a hybrid work environment.

Posted 5/14/2026full-timeRoyal Oak • Illinois, Missouri • 🇺🇸 United StatesJuniorMid-Level💰 $66,500 - $91,350 per yearWebsite

About the role

Key responsibilities & impact

Lead and coach a small team of specialists, providing guidance, feedback, and professional development.
Monitor workloads and prioritize assignments to ensure balanced capacity, efficiency, and on-time delivery.
Oversee day-to-day operations to ensure timely delivery of team objectives.
Serve as the primary escalation point for technical or process-related issues.
Prepare reports and updates on team performance metrics for senior management.
Collaborate with cross-functional teams and clients to ensure clear understanding of requirements and project status.
Maintain professional, solution-oriented communication to foster positive client relationships.
Track progress, ensuring milestones and deadlines are met.
Conduct quality checks to maintain consistency and adherence to standards.
Oversee a defined set of strategic accounts, ensuring adoption, retention, and expansion targets are met.

Requirements

What you’ll need

5 years of professional experience in customer success or related roles.
1 year of experience managing and developing high-performing teams.
Experience in fintech or SaaS environments preferred.
Bachelor's degree in Business Management, Marketing, Communications, Hospitality or a related field required.
An equivalent combination of education and experience may be considered.
Relevant professional certifications (e.g., Customer Success Management, Project Management) a plus.
Fluent in English (written and verbal).
Bilingual English/Spanish strongly preferred

Benefits

Comp & perks

Offers Equity
Offers Bonus

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successteam managementproject managementperformance metricsquality checksreport preparationcapacity monitoringprocess escalationstrategic account managementmilestone tracking

Soft Skills

leadershipcoachingcommunicationcollaborationproblem-solvingfeedback provisionprofessional developmentclient relationship managementorganizational skillssolution-oriented mindset

Certifications

Customer Success ManagementProject Management