Technical Hardware Program Manager

SpotOn

Technical Program Manager coordinating complex hardware initiatives at SpotOn, enhancing restaurant operations. Engaging cross-functional teams for effective hardware launches and updates.

Posted 5/11/2026full-timeChicago • Illinois, Missouri, New York, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $150,000 - $200,000 per yearWebsite

About the role

Key responsibilities & impact

Drive hardware initiative planning and execution across cross-functional teams including Payments, Hospitality engineering, warehouse operations, Customer Success, Marketing, and Sales
Coordinate dependencies and changes across teams for new hardware launches and hardware updates, ensuring nothing falls through the cracks
Partner with the warehouse team to align on purchasing timelines, inventory readiness, and rollout sequencing
Own stakeholder communication with executive leadership (CEO, CTO, CPO) and VPs — keeping them informed, aligned, and unblocked
Ensure decisions are grounded in data — pushing the org to make well-supported calls and flagging when they’re not
Track and communicate project status across all active hardware workstreams, surfacing risks early and driving resolution
Collaborate with product marketing on positioning and go-to-market strategy for new hardware launches
Build the processes, templates, and rhythms that will define how SpotOn manages hardware programs going forward
Leverage tools like Jira to track workstreams, surface blockers, and keep teams aligned across concurrent initiatives

Requirements

What you’ll need

5–8+ years of experience in technical program management, preferably in a software or hardware-adjacent environment
Enough technical depth to hold a credible conversation with engineers — you don’t need to write code, but you need to understand tradeoffs
Proven track record of driving cross-functional initiatives in environments without perfect structure or clear playbooks
Strong communicator who can translate complexity into clarity for both technical teams and executive stakeholders
Data-driven by default — you push for evidence before decisions and know how to build the case when it doesn’t exist yet
Experience coordinating with supply chain, warehouse, or operations teams is a strong plus
Comfortable operating as a solo contributor without a PMO to lean on — you’re energized by building, not maintaining
Familiarity with Jira or similar project management tooling preferred
Past restaurant experience — especially having worked in one — is a serious plus

Benefits

Comp & perks

Medical, Dental and Vision Insurance
401k with company match
RSUs
Paid vacation, 10 company holidays, sick time, and volunteer time off
Employee Resource Groups to build community and inclusion at work
Monthly cell phone and internet stipend
Tuition reimbursement for up to $2,000 per calendar year to assist with your professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical program managementdata analysisproject management

Soft Skills

strong communicatordata-driven decision makingcross-functional collaborationstakeholder managementproblem-solving