Client Success Partner

SpotOn

Client Success Partner managing retention and adoption strategies for Core Accounts. Supporting independent restaurants with technology solutions to boost efficiency and engagement.

Posted 5/8/2026full-timeRoyal Oak • Missouri • 🇺🇸 United StatesJuniorMid-Level💰 $55,000 - $75,000 per yearWebsite

About the role

Key responsibilities & impact

Own a portfolio of Core Accounts (Segment A), monitoring engagement and health at scale.
Execute adoption campaigns and proactive touchpoints to reduce churn.
Identify at-risk accounts and implement mitigation strategies using standardized processes.
Identify upsell and cross-sell opportunities using scalable programs.
Collaborate with Rates and Product teams to support expansion efforts.
Partner with internal teams to ensure consistent account management practices.
Serve as a point of escalation for junior CSPs on client issues.
Track and analyze engagement, adoption, and retention metrics.
Optimize use of automation and reporting tools to manage high-volume portfolios.

Requirements

What you’ll need

2+ years of professional experience in customer success or related roles
Experience in fintech or SaaS environments preferred.
Proven ability to manage large portfolios efficiently.
Strong consultative and communication skills in low-touch environments.
Experience with adoption campaigns, automation, and standardized processes.
Skilled at leveraging data to identify retention and growth opportunities.
Cross-functional collaboration experience.

Benefits

Comp & perks

Offers Equity
Offers Bonus

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer successadoption campaignsdata analysisretention metricsportfolio managementmitigation strategiesupsell opportunitiescross-sell opportunitiesautomationstandardized processes

Soft Skills

consultative skillscommunication skillscollaborationproblem-solvingclient managementteam leadershipstrategic thinkingrelationship managementadaptabilityanalytical thinking