SpotOn

Regional Operations Specialist

SpotOn

full-time

Posted on:

Location Type: Hybrid

Location: Royal Oak • Missouri • United States

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Salary

💰 $51,300 - $63,650 per year

About the role

  • Lead regional client onboarding, including POS setup, installation, and configuration.
  • Troubleshoot and resolve escalated technical, hardware, and payment processing issues.
  • Identify inefficiencies and recommend or implement regional process improvements.
  • Monitor deployment progress to ensure timely, accurate delivery of hardware and software.
  • Maintain accurate records of merchant accounts and project activities in CRM systems.
  • Support workflow standardization and operational best practices across regions.
  • Collaborate with cross-functional teams to ensure seamless transitions from sales through implementation.
  • Track and report key operational metrics, identifying trends and opportunities for improvement.
  • Ensure compliance with company policies, data protection standards, and industry regulations.
  • Deliver high-quality, accurate work and outcomes by consistently adhering to documented processes, including Standard Operating Procedures (SOPs), Service Level Agreements (SLAs), and checklists.
  • Review and verify outcomes before submission to maintain consistency and high-quality standards.
  • Identify and address process gaps or errors to drive continuous improvement and operational excellence.

Requirements

  • 2+ years of professional experience in customer success or related roles.
  • Strong technical understanding of POS systems, software configuration, and basic networking.
  • Hands-on experience with POS hardware setup and troubleshooting (terminals, tablets, printers, peripherals).
  • Familiarity with CRM and tracking tools (e.g., Salesforce).
  • Working knowledge of payment processing systems, gateways, and reconciliation workflows.
  • Proven problem-solving ability with sound judgment in escalating complex issues.
  • Excellent communication and collaboration skills with internal teams and clients.
  • Strong attention to detail and adherence to operational procedures.
  • Ability to mentor and guide junior team members.
  • Highly organized with the ability to manage multiple priorities in a fast-paced environment.
  • Experience in operations, customer support, or related roles—preferably within technology, SaaS, or restaurant/retail environments.
  • Background in software or hardware deployments and escalated issue resolution preferred.
Benefits
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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
POS systemssoftware configurationnetworkingPOS hardware setuptroubleshootingpayment processing systemsgatewaysreconciliation workflowsCRM systemsoperational procedures
Soft Skills
problem-solvingcommunicationcollaborationattention to detailmentoringorganizational skillstime managementjudgmentprocess improvementoperational excellence