SpotmyEnergy

Customer Service Specialist

SpotmyEnergy

full-time

Posted on:

Location Type: Hybrid

Location: Köln • Germany

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About the role

  • Handle customer inquiries: You respond to inquiries via email and phone, resolve issues, and ensure a positive customer experience.
  • Optimize processes: You identify improvement opportunities in workflows and propose optimizations.
  • Support team development: You help establish structures and onboard new team members.
  • Relay feedback: You gather customer insights and work closely with Product and Operations to improve our services.

Requirements

  • You have some prior experience in customer service.
  • You are a strong communicator — fluent in German and ideally also in English.
  • Experience in the energy sector is a plus but not required.
  • You enjoy helping customers and find solutions for every problem.
  • You work in a structured, independent, and efficient manner.
Benefits
  • Mission & impact: Join a mission-driven startup that actively advances the energy transition and makes a real difference.
  • Room to shape your role: Help take HR at SpotmyEnergy to the next level — with plenty of freedom for your own ideas and formats.
  • Learning & growth: From strategy to implementation — you’ll gain broad exposure and the opportunity to develop personally and professionally.
  • Spot spirit: A motivated, appreciative team with short lines of communication, open dialogue, and regular events.
  • Flexibility: A modern, hybrid-friendly work environment with a lot of autonomy and scope to shape your work.
  • We especially encourage applications from people from underrepresented groups! We value diversity — only your performance and personality matter here, regardless of age, background, gender, religion, sexual orientation, or disability.
  • Please feel free to submit your application without a photo.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
strong communicatorcustomer serviceproblem solvingstructured workindependent workefficient work