Support Engineer

• Complete onboarding through structured training and hands-on shadowing across Support, Engineering, and Operations teams.
• Build strong working relationships within Support, Engineering and Operations teams.
• Become fluent in our support workflows, tooling, and troubleshooting frameworks.
• Manage high-volume real-time chats maintaining a first response < 30 seconds.
• Proactively contribute improvements to documentation, tooling, and workflows.

Technical Support Specialist

Client Support Technician

L2 Software Support Engineer

Operations Support Engineer

Application Support Analyst – Mainframe

Technical Support Engineer – Infrastructure & Cloud