Director, Client Partnerships

Spotlight Media

Director leading TikTok Shop client partnerships and social commerce growth for Spotlight. Owning retention, expansion, GMV, margin, ROI, and Account Manager and Creator Manager development.

Posted 8/4/2026full-timeNew York City • New York • 🇺🇸 United StatesLead💰 $115,000 - $160,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in account leadership and client relationship management, with a strong focus on e-commerce and marketplace growth. Proven ability to lead teams, drive strategic initiatives, and utilize data analytics for decision-making.

Highest-signal resume keywords

Account LeadershipE-Commerce GrowthData-Driven Decision MakingTeam ManagementClient Relationship Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Analytical ProficiencyExcelReporting ToolsFunnel DiagnosticsPerformance Standards

Soft Skills

CoachingCommunicationExecutive PresenceRelationship BuildingProblem Solving

Tools & Technologies

DashboardsTikTok Shop

Industry Keywords

Social CommerceMarketplace GrowthClient RetentionCommercial ConversationsGrowth Initiatives

About the role

Key responsibilities & impact

Own the most important client relationships and serve as the senior voice for accounts
Set strategic agendas for brands and secure buy-in on direction, budget, and growth initiatives
Build relationships across client organizations to unlock decisions and resources
Identify, sell, and close partnership expansions
Own retention, renewal, and commercial conversations for the client book
Translate performance into actionable executive-level stories through business reviews and timely updates
Lead a pod of Account Managers and Creator Managers, setting standards and owning outcomes
Coach, develop, and provide direct feedback to team members
Improve team systems, playbooks, and execution quality
Own full-funnel growth across assortment, pricing, promotions, content, creator and affiliate programming, live commerce, and paid
Set and achieve quarterly GMV, margin, and ROI targets
Use dashboards, funnel diagnostics, and data-driven judgment to guide priorities
Partner with content, creator, and analytics teams to support client accounts

Requirements

What you’ll need

4+ years in e-commerce, marketplace growth, social commerce, or agency account leadership
Commercial experience growing accounts, closing expansions, or carrying a number
Direct people-management and leadership experience, including hiring, coaching, performance standards, and difficult conversations
Executive presence with senior stakeholders
Analytical proficiency with Excel/Sheets and reporting tools
Ability to reason from data using dashboards and funnel diagnostics
Hands-on TikTok Shop experience is a strong plus but not a prerequisite
Ability to operate effectively with ambiguity and limited precedent
Legal authorization to work in the United States
Ability to live in or relocate to NYC and work from the Midtown Manhattan office Monday–Thursday

Benefits

Comp & perks

Competitive base salary plus performance-based variable tied to the growth of your book
Health benefits
401k
High autonomy and no micromanagement
Direct access to top-tier brands
Entrepreneurial runway to build new ideas, initiatives, and verticals
Collaborative, lean team that moves fast and wins together