Spotlight Events, Inc.

Client Services Representative

• Manage client relationships and accounts through incoming and outgoing phone calls and emails, with a focus on exceptional service and retention.
• Resolve client issues with empathy and fairness while cross-selling and upselling products and services.
• Execute the client registration process and ensure timely collection of entry fees.
• Handle customer service requests and maintain compliance with company policies and competition rules.
• Develop relationships with studio directors and ensure accurate data entry in PipeDrive (CRM).
• Manage city registration for up to two events per weekend, including schedule creation, registration changes, monitoring compliance, distributing event materials, and assisting with final approval of event schedules.
• Travel to approximately 6–8 regional events annually (3–5 days each) and 1–2 national events (6–8 days).
• Perform physical tasks such as lifting up to 50 pounds and setting up equipment; share hotel accommodations during event assignments.

Client Services Supervisor

• Manage client relationships and accounts through incoming and outgoing phone calls and emails, with a focus on exceptional service and retention.
• Resolve client issues with empathy and fairness while cross-selling and upselling products and services.
• Execute the client registration process and ensure timely collection of entry fees.
• Handle customer service requests and maintain compliance with company policies and competition rules.
• Develop relationships with studio directors and ensure accurate data entry in PipeDrive (CRM).
• Manage city registration for up to two events per weekend, including schedule creation, registration changes, monitoring compliance, distributing event materials, and handling related tasks.
• Travel to approximately 6-8 regional events annually and 1-2 national events; perform physical tasks like lifting up to 50 pounds and setting up equipment.
• Attend mock training/audition in Eagle, Idaho for new/first year event staff (typically Jan 5–9).

Client Services Supervisor

Client Services Specialist