Manager, Financial Planning & Analysis – Payments, Customer Service

Spotify

Manager in Finance team at Spotify providing FP&A partnership for Payments and Customer Service. Overseeing financial processes and collaborating with various departments for operational efficiency.

Posted 7/15/2026full-timeNew York City • New York • 🇺🇸 United StatesMid-LevelSenior💰 $117,677 - $168,111 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in financial planning and analysis, particularly in payments and fintech, with a strong ability to build dynamic models and evaluate commercial agreements. Proficient in data-driven communication and familiar with automated reporting tools to influence stakeholders effectively.

Highest-signal resume keywords

Financial Planning And Analysis (FP&A)Payments ExperienceDynamic Driver-Based ModelsSQL ProficiencyAutomated Reporting Tools

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Financial ModellingData AnalysisRevenue ProtectionPayment Risk EvaluationBusiness Case Development

Soft Skills

Data-Driven CommunicationStakeholder InfluenceNavigating Ambiguity

Tools & Technologies

NetSuiteAdaptiveWorkday Financials

Industry Keywords

FintechCustomer Service OperationsCheckout ExperiencePayment Partner AgreementsSelf-Service Automation

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Own payments forecast process across planning cycles
Serve as finance lead for payment partner agreements
Build business cases for payment optimisation initiatives
Evaluate financial impact of checkout experience investments
Partner with regional leads to evaluate local payment method economics
Provide financial lens on revenue protection and payment risk
Build and maintain workforce models for customer service
Quantify financial impact of self-service and automation
Establish reporting infrastructure and track KPIs

Requirements

What you’ll need

5+ years in FP&A, Corporate Development, Investment Banking, or strategic finance
Experience in payments, fintech, subscriptions, customer service/contact centre operations
Build dynamic driver-based models
Structure and evaluate commercial agreements
Clear, data-driven communication to influence stakeholders
Comfortable navigating ambiguity in a fast-paced environment
Familiarity with automated reporting and planning tools (NetSuite/Adaptive, Workday Financials)
Strong SQL or data fluency
Experience leveraging AI and ML for analysis

Benefits

Comp & perks

health insurance
six-month paid parental leave
401(k) retirement plan
monthly meal allowance
23 paid days off
paid flexible holidays
paid sick leave