Manager, Technical Advertising Solutions – APAC

Spotify

Manager for Technical Advertising Solutions at Spotify, overseeing advertising campaign delivery and optimizing performance. Collaborating with internal and external teams to drive high-quality outcomes.

Posted 6/12/2026full-timeSydney • 🇦🇺 AustraliaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Lead and manage a regional team of troubleshooting and QA professionals focused on programmatic and direct advertising campaigns
Partner with Product and Sales Training teams to support new product launches, identify skill gaps, and build scalable training programs and operational documentation.
Work cross-functionally with Sales, Product, and Engineering teams to optimize digital advertising campaign delivery and resolve technical issues
Partner with buyers and DSP partners to troubleshoot and resolve campaign delivery challenges
Collaborate with global support teams to deliver high-quality campaign operations and consistent customer outcomes
Own the regional ticket-based support workflow, maintaining quality and SLA standards across the team
Drive structured QA processes and develop best practices for programmatic and direct ad campaign troubleshooting
Serve as a regional escalation point for complex technical issues impacting ad delivery and campaign performance
Identify recurring campaign and platform issues and partner with Product, Engineering, and Ad Product Quality teams to drive long-term solutions.

Requirements

What you’ll need

5+ years of experience in digital advertising, including 3+ years working with programmatic advertising solutions.
Experience leading, coaching, and developing high-performing technical or operational teams; experience partnering with globally distributed support teams is a plus.
Experience in Ad Operations at a Publisher, SSP, and/or DSP — DSP experience is a strong plus.
Strong technical knowledge of the digital ads ecosystem, including ad serving, programmatic buying, campaign delivery, and measurement.
Experience working on a ticket-based support or operations system.
Customer service or client-facing experience, with a track record of managing stakeholder expectations under pressure.
Highly adaptable to new systems, platforms, and technologies.
Strong knowledge of the broader digital advertising industry landscape, including DSPs, SSPs, DMPs, and ad verification tools.

Benefits

Comp & perks

Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

programmatic advertisingad operationscampaign deliveryad servingdigital ads ecosystemticket-based support systemsmeasurementtroubleshootingQA processesbest practices

Soft Skills

leadershipcoachingteam developmentcustomer servicestakeholder managementadaptabilitycollaborationproblem-solvingcommunicationcross-functional teamwork