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About the role
Key responsibilities & impact- Lead and manage a regional team of troubleshooting and QA professionals focused on programmatic and direct advertising campaigns.
- Partner with Product and Sales Training teams to support new product launches, identify skill gaps, and build scalable training programs and operational documentation.
- Work cross-functionally with Sales, Product, and Engineering teams to optimize digital advertising campaign delivery and resolve technical issues.
- Partner with buyers and DSP partners to troubleshoot and resolve campaign delivery challenges.
- Lead collaboration with global support teams to deliver high-quality campaign operations and consistent customer outcomes.
- Own the regional ticket-based support workflow, maintaining quality and SLA standards across the team.
- Drive structured QA processes and develop best practices for programmatic and direct ad campaign troubleshooting.
- Serve as a regional escalation point for complex technical issues impacting ad delivery and campaign performance.
- Identify recurring campaign and platform issues and partner with Product, Engineering, and Ad Product Quality teams to drive long-term solutions.
Requirements
What you’ll need- 5+ years of experience in digital advertising, including 3+ years working with programmatic advertising solutions.
- Experience leading, coaching, and developing high-performing technical or operational teams; experience partnering with globally distributed support teams is a plus.
- Experience in Ad Operations at a Publisher, SSP, and/or DSP — DSP experience is a strong plus.
- Experience building strong cross-functional relationships across go-to-market teams such as Sales and Customer Success.
- Strong technical knowledge of the digital ads ecosystem, including ad serving, programmatic buying, campaign delivery, and measurement.
- Experience working on a ticket-based support or operations system.
- Customer service or client-facing experience, with a track record of managing stakeholder expectations under pressure.
- Highly adaptable to new systems, platforms, and technologies.
- Strong knowledge of the broader digital advertising industry landscape, including DSPs, SSPs, DMPs, and ad verification tools.
Benefits
Comp & perks- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
programmatic advertisingad operationscampaign deliveryad servingdigital ads ecosystemticket-based support systemstroubleshootingquality assurance processesmeasurementclient-facing experience
Soft Skills
leadershipcoachingcross-functional collaborationstakeholder managementadaptabilityproblem-solvingcommunicationteam managementoperational excellencecustomer service