Specialist, CS Content and Design – 18m Fixed Term Contract
Spotify
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $68,258 - $97,511 per year
Job Level
Mid-LevelSenior
About the role
- Build tailored, data-supported learning experiences that match advisor performance indicators and apply the Advisor Skills Matrix to offer precise development at a wide-reaching level.
- Develop AI-assisted, simulation-based learning and bot-led training experiences to mirror real customer interactions and strengthen advisor confidence in complex, judgment-based scenarios.
- Incorporate advisor assist technologies into learning design, helping advisors master new tools and workflows that enable faster, more accurate customer resolutions.
- Create content across a range of formats, including micro-learning, video, gamified challenges, and just-in-time modules, to keep learning engaging and adaptive to different learning styles.
- Use generative AI and emerging tools to streamline content development, personalize experiences, and scale high-quality learning efficiently.
- Partner with our global training team, operations, and stakeholders to embed learning into the advisor lifecycle, from onboarding through continuous upskilling and re-skilling.
- Support the integration of the Advisor Skills Matrix and learning-performance dashboards into the broader coaching framework, ensuring data directly informs learning priorities.
- Collaborate with site trainers to empower strategic thinking to facilitate simulations, coach critical thinking, and guide human-AI collaboration.
- Help shape new skilling pathways for advisors that support growth into specialized, white glove, roles.
- Contribute to building an integrated learning platform and ecosystem that connects content, data, and coaching tools for a flawless, personalized learning experience.
- Conduct ongoing needs analysis to identify skill gaps, emerging training requirements, and opportunities to align learning initiatives with operational goals.
- Analyze learning outcomes and performance data to iterate and improve content, ensuring training drives measurable improvements in advisor performance.
- Contribute to the development and enhancement of learning analytics dashboards that connect training initiatives to business results.
Requirements
- 3+ years experience designing impactful blended learning experiences across ILT, eLearning, and other engaging formats.
- Tech-forward: You’re excited about demonstrating AI and emerging tech to create dynamic learning solutions and improve efficiency.
- Analytical & Creative: You balance storytelling and creativity with data and insights to build effective learning.
- Collaborative: You thrive in cross-functional environments and can align learning design with business priorities and operational needs.
- Curious & Adaptive: You’re energized by change and thrive in environments that challenge you to innovate and evolve how people learn.
- Skilled: You have solid understanding of tools like Articulate Storyline, Rise, or Captivate; LMS platforms; and editing tools like Camtasia or Audacity.
Benefits
- health insurance
- six month paid parental leave
- 401(k) retirement plan
- 23 paid days off
- 13 paid flexible holidays
- paid sick leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
blended learning designAI-assisted learningsimulation-based trainingcontent developmentlearning analyticsneeds analysisperformance data analysisgamificationmicro-learningcoaching framework
Soft skills
collaborativeanalyticalcreativecuriousadaptivestrategic thinkingstorytellingproblem-solvingcritical thinkinginnovation