Customer Success Physicist
Quantum Machines
Python
Technical Operations Specialist
Spotify
full-time
Posted on:
Origin: • 🇺🇸 United States • New York
Visit company websiteSalary
💰 $59,403 - $84,861 per year
Job Level
Mid-LevelSenior
Tech Stack
Python
About the role
- Collaborate with CS teams and Spotify’s partners to troubleshoot issues
- Work closely with cross-functional teams across Spotify to help drive issues to resolution
- Follow-up on issues with post-mortems
- Build relationships across Spotify and keep up to date with organisational, product, and technical changes
- Inform CS about the status/progress on issues/bugs
- Identify and coordinate work-arounds
- Analyse data and stats to verify all systems are working
- Act as a subject matter expert for our internal tooling
- Actively identify areas of improvement throughout the CS operation, and co-ordinate with other teams on implementation
- Work together with partners to resolve issues
- Keep partners updated on product maintenance and incidents going on at Spotify
- Design and deploy monitoring solutions in a number of frameworks that meet varied requirements.
Requirements
- experience in supporting different tools and passionate about investigating and troubleshooting technical problems
- capable of working independently and proactively finding new things to fix / improve
- enjoy working in teams, building relationships, and collaborating to find solutions
- willing to raise concerns, step up to challenges, and actively remove blockers
- passionate about continuous improvement
- agile mindset and focused on delivering value
- experience of working with development teams
- confident communicator; able to organise and host meetings and deliver presentations
- experience working with bug tracking tools, specifically Jira
- basics or interest in scripting languages like Python or Bash
- ok with a rotating on-call service and occasional international travel
