Risk & Fraud Analyst
Sporty Group
full-time
Posted on:
Location Type: Hybrid
Location: Cape Town • 🇿🇦 South Africa
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Investigating and monitoring queues with defined rules.
- Willingness to work in a dynamic, high growth environment with shifts during the week, weekends, and holidays.
- Monitor various queues and define corrective and preventive actions.
- Ensure all agreed timelines for investigations are met.
- Maintain a customer-centric throughout the process lifecycle.
- Monitor quality investigations ensuring strong customer service and root cause analysis.
- Analyze documents, e.g. ID and passports, and identify any fabricated documents.
- Engage with stakeholders to improve processes.
- Identify gaps within the process and systems and provide suggestions to mitigate the risk.
Requirements
- 2 years experience within the Gambling industry.
- 2 to 3 years experience in fraud prevention, detection, and investigation.
- Problem-solving and analytical experience.
- Strong communication and interpersonal skills.
Benefits
- A competitive salary + individual performance based bonuses every quarter
- 20 days annual leave + public holidays
- Our core working hours are 10am-3pm in your local time zone with flexibility outside of this
- South African employment contract
- Referral bonuses & flash bonuses
- Top of the line equipment
- Annual company retreats to provide great internal networking opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
fraud preventionfraud detectioninvestigationroot cause analysisdocument analysis
Soft skills
problem-solvinganalytical skillscommunication skillsinterpersonal skillscustomer-centric approach