Sport Alliance GmbH

AI Operations, Knowledge Systems Specialist

Sport Alliance GmbH

full-time

Posted on:

Location Type: Remote

Location: Germany

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Tech Stack

Python

About the role

  • Operate, configure, and optimize customer-facing chatbots and AI agents
  • Translate business processes into structured prompts, decision trees, and automation workflows
  • Maintain and develop AI-ready knowledge structures with clean taxonomy and consistent tagging
  • Manage APIs and system integrations, ensuring smooth data flow and automation readiness
  • Extract operational knowledge from stakeholders and convert it into SOPs and automation-compatible workflows
  • Document AI logic, prompts, and automation flows to ensure reproducibility, scalability, and auditable process

Requirements

  • 3+ years in SaaS or tech, with hands-on experience operating chatbots, AI copilots, and LLM-based systems
  • Experience managing knowledge bases (e.g., Confluence) and ticketing systems (e.g., Zendesk & Jira)
  • REST API literacy (endpoints, payloads, authentication basics)
  • Strong analytical and systems thinking skills with the ability to simplify complex workflows
  • Clear documentation skills and ability to communicate with technical and non-technical stakeholders
  • Basic Python skills for automation, validation, or scripting
  • Fluent English (C1–C2) is required.
  • Nice to have:
  • Familiarity with AI-based ticket classification
  • Experience with webhook configurations
  • Knowledge of LMS platforms
  • Experience working in GDPR-aware environments
  • German language (B1–C2)
Benefits
  • 30 Days Annual Leave Enjoy 30 days of paid annual leave to rest, recharge, and balance your work and personal life.
  • Move Republic Program Earn points for being active and exchange them for vouchers.
  • Personal Trainer Support Get expert advice on nutrition, training plans, and wellness through consultations and group classes with our professional coach team.
  • On-site Gym in Hamburg Stay active with access to our fully equipped company gym, available exclusively for our employees.
  • Access to Udemy Take unlimited courses to develop your skills and knowledge, both professionally and personally, at your own pace. Deutschland-
  • Ticket Subsidy Commute affordably – we cover part of your ticket cost.
  • Flexible Working Hours Adjust your schedule to fit your lifestyle.
  • Employee Discounts Access top deals in Germany and Austria via our benefits portal.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
chatbotsAI agentsautomation workflowsAPIsSOPsPythonknowledge basesREST APIwebhook configurationsLMS platforms
Soft Skills
analytical skillssystems thinkingdocumentation skillscommunication skills