Spoon

Sales Appointment Setter

Spoon

full-time

Posted on:

Location Type: Remote

Location: Mexico

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Salary

💰 $1,400 - $1,600 per month

Job Level

Junior

About the role

  • - Run a word‑for‑word call script for the entire call, from greeting to booking, on every conversation. The only time you go off script is to answer a client’s specific question (e.g. directions, timing) or collect unique information. Any changes to wording are tested and approved by the Salon Director first.
  • - Responding to inbound SMS, Facebook DMs, and Instagram DMs that are escalated to a human when AI cannot handle it
  • - Creating follow up tasks in the CRM
  • - Booking appointments, rescheduling, and cancelling
  • - Calling no-shows to get them back on the calendar
  • - Communicating with hair stylists regarding client requests and scheduling needs
  • - EOD Reporting
  • Weekly Duties
  • - Weekly review meeting
  • - Review KPI targets, own your numbers, and bring data‑backed ideas to improve them (no freelancing on scripts or processes; changes go through a structured process).

Requirements

  • - **Language:** Near native English & Spanish (bilingual).
  • - **Location:** Based in Latin America with
  • - **Sales Experience:** Minimum 6 months of sales experience, with the ability to perform discovery, build rapport, and handle objections.
  • - **Communication:** Confident, articulate, and friendly on the phone; extroverted personality.
  • - **Emotional Intelligence (EQ):** Able to read tones, detect hesitation, and proactively address it.
  • - **Process-Oriented:** Detail and process-oriented, capable of following instructions and SOPs.
  • - **Problem-Solving:** Ability to resolve edge case scenarios independently and overcome objections
  • - **CRM Literacy:** Experience using a CRM and keeping leads organized. Experience using GoHighLevel is a big plus.
  • - **Internet:** Fast and reliable internet and back up in case of outages. 25-50 Mbps minimum speed
  • - **Computer:** **8 GB computer RAM minimum required, 16+ preferred**. Must have a wired headset and mouse. Second monitor preferred
  • **Preferred Qualifications**
  • - 1 year+ sales experience.
  • - Salon/beauty service industry familiarity (or any B2C appointment-based service business experience).
  • - Personal interest in beauty/self-care industry.
  • - Experience dealing with female clientele
  • - AI literacy, specifically with AI agents or AI-powered tools for business/sales applications
Benefits
  • - 100% Remote – work from anywhere.
  • - Opportunity to work closely with a growing company
  • - Collaborative and creative work environment
  • - Competitive salary: Base salary range is $1,400-$1,600 per month plus attractive commission structure based on successful appointments completed, and performance bonuses. On target earnings: $2000-$2800 per month
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
bilingual Englishbilingual Spanishsales experienceCRM literacyproblem-solvingprocess-orientedEOD reportingdata analysisappointment bookingcustomer communication
Soft Skills
communicationemotional intelligencedetail-orientedextroverted personalityrapport buildingobjection handlingindependent resolutionfriendly demeanorarticulateproactive