QA Engineer

• Act as a senior support QA engineer for wearables and smart stations deployed globally, with a focus on devices in Mexico and surrounding regions.
• Investigate complex field issues reported from customers, support, and sales teams, involving firmware, hardware, software, connectivity, antennas, and user behavior.
• Collect and analyze logs from Linux based devices (for example journalctl, dmesg, system logs) and related backend systems.
• Reproduce, isolate, and triage issues across multiple layers: firmware, hardware, networking, and mobile / client applications.
• Provide clear troubleshooting guidance for internal teams and customers, including step by step instructions to collect data and logs.
• Work closely with manufacturing and production teams to analyze failures, identify patterns across units (for example firmware version, batch, serial number), and support root cause investigations.
• Maintain traceability and follow up for RMAs and critical incidents, ensuring proper documentation of root cause and corrective actions.
• Collaborate with engineering teams to prioritize and communicate field issues, including preparing concise, data rich incident reports.
• Use internal APIs and tools (for example AWS based dashboards) to correlate device data, events, and configurations across manufacturing and field environments.
• Participate in on site visits when needed to better understand operational environments and assist with complex troubleshooting.

Senior QA Engineer

Ingeniero de Pruebas

Quality Assurance Associate Manager