Sponsorworks

Customer Success Manager – SaaS, Corporate Hospitality

Sponsorworks

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇬🇧 United Kingdom

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Salary

💰 £38,000 - £40,000 per year

Job Level

JuniorMid-Level

About the role

  • Take ownership of managing successful onboarding experiences for our customers, ensuring a seamless transition from kick-off to going live.
  • Managing multiple concurrent customer onboardings.
  • Conduct kick-off presentations / welcome calls, regular virtual meetings, and both virtual and in-person training sessions to introduce clients to our products and services.
  • Adapt and proactively address challenges to ensure ongoing customer satisfaction.
  • Collaborate with our product development team to address customer needs during the onboarding phase.
  • Work closely with customers post-onboarding to ensure they are realising ongoing value from the platform and getting the most from its features.
  • Responsible for building and maintaining strong relationships with a portfolio of customers.
  • Provide coverage for a key customer account in the absence of the customer support representative.
  • Conduct regular check-ins and lead quarterly business reviews (QBRs) to assess account health, share usage insights, uncover growth opportunities, and align on strategic priorities.
  • Becoming a platform super-user, developing a deep understanding of our product and all of its features.

Requirements

  • 2+ years in customer success/onboarding or a digital project management / account manager role
  • 4+ years learning and working with complex software products e.g. CRM or workflow automation
  • Confident presenting to and leading meetings with senior stakeholders
  • Excellent customer communication and interpersonal skills
  • Ability to manipulate large data sets and use simple functions in Excel
  • Strong organisational and time-management abilities
  • Problem-solving mindset
  • Able to work effectively remotely, ideally with experience of this
  • Have a keen interest or passion in the events and/or sports and/or entertainment industry
Benefits
  • New PC with second monitor & accessories
  • 25 days holiday + public holidays
  • 5% matched company pension contribution
  • £500 towards home office set-up
  • Quarterly team meet-ups
  • After 12 months service, eligibility for our company EMI scheme with stock options
  • Opportunity to work on exciting projects for upcoming major sport and entertainment events

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer onboardingCRMworkflow automationExceldata manipulationproject managementaccount managementpresentation skillsproblem-solvingvirtual training
Soft skills
customer communicationinterpersonal skillsorganizational skillstime-managementadaptabilityrelationship buildingremote workleadershipstrategic alignmentproactive approach