Sponsorworks

Customer Success Manager

• Take ownership of managing successful onboarding experiences for our customers, ensuring a seamless transition from kick-off to going live.
• Managing multiple concurrent customer onboardings.
• Conduct kick-off presentations / welcome calls, regular virtual meetings, and both virtual and in-person training sessions to introduce clients to our products and services.
• Adapt and proactively address challenges to ensure ongoing customer satisfaction.
• Collaborate with our product development team to address customer needs during the onboarding phase.
• Work closely with customers post-onboarding to ensure they are realising ongoing value from the platform and getting the most from its features.
• Responsible for building and maintaining strong relationships with a portfolio of customers.
• Provide coverage for a key customer account in the absence of the customer support representative.
• Conduct regular check-ins and lead quarterly business reviews (QBRs) to assess account health, share usage insights, uncover growth opportunities, and align on strategic priorities.
• Becoming a platform super-user, developing a deep understanding of our product and all of its features.

Customer Success Manager – SaaS, Corporate Hospitality