Director, Partner Development – Strategy

Spok

Partner ecosystem director scaling channel and technology partnerships for Spok, a healthcare communications company. Driving integrations, co-selling, and partner revenue across hospital and enterprise platforms.

Posted 8/6/2026full-timeRemote • 🇺🇸 United StatesLead💰 $180,000 - $195,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in partner development and strategic alliances, with a strong focus on managing technology partnerships and driving measurable revenue through effective partner ecosystems. Proficient in cross-functional collaboration with Product and Engineering teams to ensure successful integration and execution of partner programs.

Highest-signal resume keywords

Partner DevelopmentBusiness DevelopmentStrategic AlliancesUCAS/CCAS ManagementHealthcare IT Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Partner Ecosystem BuildingChannel Partner ManagementIntegration ManagementVendor Relationship ManagementTechnical Certification Management

Soft Skills

Relationship BuildingNegotiationCommunication

Tools & Technologies

CiscoAvayaAlcatel-LucentGenesysAPI Management

Industry Keywords

SaaSEnterprise SoftwareCommunication InfrastructureCo-MarketingCo-Sell Programs

About the role

Key responsibilities & impact

Audit and rationalize Spok’s existing partner portfolio
Establish criteria, engagement models, mutual commitments, and measurable partner contribution
Manage and grow productive partner relationships and maintain partner records
Exit underperforming partnerships professionally
Act as internal champion and project manager for partnership deliverables
Coordinate Product, Engineering, QA, Sales, and other teams to complete integrations, roadmap input, and co-sell commitments
Identify and resolve internal friction, ownership issues, capacity constraints, and competing priorities
Report to the CRO on blockers, partnership health, and execution needs
Identify and recruit channel, referral, alliance, and technology partners
Design and implement referral, co-marketing, co-sell, onboarding, enablement, certification, incentive, and tiered partner programs
Build joint go-to-market plans and track partner performance metrics
Align partner programs with Sales and address channel conflict, commission, and co-sell concerns
Demonstrate partner value through pipeline data, deal attribution, and wins
Support Sales calls, deals, QBRs, and co-selling materials
Identify and structure technology partnerships, integrations, connectors, and embedded solutions
Manage UCAS/CCAS and CTI platform vendor relationships, including Cisco, Avaya, and Alcatel-Lucent
Establish vendor communication channels for upgrades, API changes, deprecations, and releases
Coordinate integration testing with Engineering and QA
Maintain version compatibility matrices and identify risks to Spok functionality
Represent Spok in developer and ISV programs such as Cisco DevNet and Avaya DevConnect
Manage partner agreements, technical certifications, and compliance requirements
Report on ecosystem health, pipeline contribution, integration compatibility, and program progress
Provide market intelligence and partner feedback for product roadmap and competitive positioning
Represent Spok at partner and industry engagements, conferences, and vendor forums
Escalate decisions requiring CRO or executive involvement

Requirements

What you’ll need

Bachelor degree
8–12+ years of experience in partner development, business development, or strategic alliances
Experience in healthcare IT, SaaS, or enterprise software
Track record of building partner ecosystems that generate measurable revenue
Experience managing channel partners, including resellers, VARs, and referral partners
Experience managing technology partners, including integrations, OEMs, and ISVs
Direct experience managing UCAS/CCAS, CTI, or communication infrastructure platform vendors such as Cisco, Avaya, Alcatel-Lucent, or Genesys
Ability to work cross-functionally with Product and Engineering teams
Experience earning Sales team trust and driving co-sell adoption
Strong relationship-building, negotiation, and communication skills
Ability to work in a CRO-reporting structure with executive accountability

Benefits

Comp & perks

Incentive compensation
Flexible work arrangements supporting work-life balance
Competitive compensation
Health, pharmacy, vision, and dental care plans
Health savings account option
Wellness benefits
Financial wellness benefits
Retirement benefits
Family support benefits
Continuing education
Time off benefits
Learning and development opportunities