Technical Implementation Consultant – Alerting

Spok

Technical Implementation Consultant managing installation and troubleshooting of Spok applications in a Windows Server environment. Collaborating with healthcare IT partners and delivering customer support for effective solutions.

Posted 5/7/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $85,000 per yearWebsite

Tech Stack

Tools & technologies

DNSFirewallsSQLVMware

About the role

Key responsibilities & impact

Responsible for installation, configuration, monitoring and troubleshooting applications in a Windows Server environment
Utilize IIS and SQL Server with a range of network and application issues as it relates to Spok
Work with customer vendors, partners, and technicians to resolve issues as it relates to Spok software
Maintain familiarity with current and previous versions of products and technology
Manage customer relationship and proactively work with customer contacts during project timeframe
Deliver customer support and service by responding in a timely and respectful manner to requests
Communicate technical details in a client-focused, understandable manner
Participate in customer conference calls
Maintain existing processes, standards, upgrade documentation, and create new documentation as necessary
Evaluate and report project outcomes, customer satisfaction and customer concerns

Requirements

What you’ll need

Bachelor degree
5+ years previous experience troubleshooting software applications
Experience working in Healthcare IT
Excellent oral and written communication skills
Flexibility to work extended hours as business needs dictate
Able to work in a team
Customer-focused with a high level of confidence
Highly developed analytical and problem-solving skills
Demonstrates strong energy, performing when schedules, deliverables, or customers require it
Demonstrated effective leadership skills
Understanding of system implementation and installation processes
Strong Knowledge of security concepts, load balancers, TLS/SSL Certificates, ciphers, TCP
Strong Knowledge networking concepts, DNS, HTTPS, firewalls
Knowledge of SQL
VMWare experience

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Windows ServerIISSQL Servertroubleshootingsecurity conceptsload balancersTLS/SSL Certificatesnetworking conceptsDNSVMWare

Soft Skills

oral communicationwritten communicationflexibilityteamworkcustomer-focusedanalytical skillsproblem-solving skillsleadership skillsenergyclient-focused communication

Certifications

Bachelor degree