Spoiler Alert

Data Engineer

• Architect, build, and maintain the infrastructure that moves and transforms Spoiler Alert's marketplace data reliably and at scale, effectively incorporating AI coding tools to build with quality and velocity
• Own the analytical schema in our data warehouse that serves internal analytics, aggregate analytics, and customer-facing reporting in our data tools, ensuring accuracy, consistency, and documentation
• Design and enforce data quality standards across the stack, defining what trusted data means at Spoiler Alert and developing the monitoring and testing that upholds it
• Make intentional architectural decisions with the appropriate level of abstraction, documenting decisions and tradeoffs so the team can build confidently on your work, including data infrastructure for effective product applications of AI/ML
• Contribute exemplary code in pipeline logic, SQL, and data modeling that other engineers learn from and build on
• Share meaningful code reviews that evolve our team's patterns and practices
• Debug and resolve data issues quickly, and drive root cause work that prevents them from recurring
• Contribute to shared support responsibilities and help build a culture of reliability across the data platform
• Take end-to-end accountability for data systems and roadmap themes, owning projects through from design to production to iteration, communicating tradeoffs and risks along the way
• Partner with Product, Data, and Engineering teammates to ensure our pipelines, models, and tooling support reliable internal and external decision making using our data
• Identify opportunities where better data infrastructure creates leverage for Product, Data, Engineering, and Operations teams, and advocate for those investments with clarity
• Contribute meaningfully to architecture conversations and Engineering reflection, shaping technical decisions with your expertise

Senior Data Engineer

Director

• Partner with the VP of Product on the data strategy that drives results for suppliers and buyers, network effects across the marketplace, and compounding platform differentiation — including embeddable, customer-facing analytics (aggregated insights, pricing intelligence, performance benchmarks, applied AI/ML) that deepen platform stickiness
• Equip Operations with the data and intelligence to advise customers on best-in-class liquidation strategies
• Identify and develop the commercial value of our data - including new data-driven products and premium offerings
• Draw on your CPG and retail data fluency to shape product opportunities and customer-facing intelligence suppliers and buyers will value and act on.
• Evaluate strategic data partnerships and technical investments that accelerate our roadmap, including liaising with other CPG and retail tech companies
• Define and maintain the marketplace liquidity metrics that matter, and deliver clear, accessible monitors that drive decisions for Operations, Product, GTM, Senior Leadership, and the Board of Directors
• Strengthen and scale how Spoiler Alert uses data and AI/ML in everyday decisions and execution, with internal adoption, accessibility, and impact as the measures of success
• Partner across the leadership team using data and AI with Product on what problems to prioritize, Engineering on how to solve them, Operations and Account Management to improve customer outcomes, and GTM to drive revenue.
• Contribute to external thought leadership, including the publishing of aggregated insights and category analyses, as well as participation in webinar and speaking opportunities
• Recruit, develop, and lead a team with a culture of ownership, analytical rigor, and business impact, growing team members into partners who influence decisions across the company
• Partner with Engineering and senior leadership to ensure data quality, consistency, and accessibility can support how the company and our customers want to use data and AI

Director of Data

Customer Support

• Proactive monitoring of customer platform usage during sales cycles via system alerts, email workflows and support tickets to ensure any issues that arise are successfully and rapidly resolved internally and with customers
• Respond to, triage and drive resolution of all inbound support requests from customers and their buyers
• Own escalated support issues to ensure that production blocking issues are rapidly resolved
• Conduct proactive customer check-ins on platform usage with customer users while documenting feedback to drive improved customer results
• Leverage our BI tool/platform to provide scheduled and ad-hoc customer analytics and reporting to ensure all customer deliverables and alerts are on-time and error free
• Work with responsible Customer Team Managers to complete technical configuration, implementation and testing tasks/tickets during new customer onboarding and subsequent software upgrades
• Play a key role in a range of initiatives to improve customer outcomes, platform adoption and productivity
• Create and/or update internal support and external customer documentation
• Be a subject matter expert in the Spoiler Alert platform and system features, functions and capabilities

Senior Data Engineer

Director of Data

Customer Support Associate