Director, Card Program Management

Splitit

Director of Card Program Management responsible for launching Splitit’s first card program and managing operational aspects post-launch. Collaborating with partners to ensure program success and efficiency.

Posted 5/8/2026full-timeAtlanta • New York • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Help bring Splitit’s first card program to market
Drive readiness for Splitit’s first card program across internal teams and external partners
Structure workstreams and timelines to move the program from concept to launch
Support onboarding of key partners (sponsor bank, servicer, network) and navigate setup requirements
Identify risks, solve problems, and drive alignment across stakeholders ahead of launch
Help design and stand up core servicing processes (call center operations, disputes, statements, communications)
Lead setup and coordination with the sponsor bank, including program configuration and approvals
Partner with internal teams and vendors to run day-to-day program operations post-launch
Establish KPIs and governance to monitor performance and improve over time
Own day-to-day relationships with core program partners (servicer, sponsor bank, network)
Coordinate ongoing program activities and ensure operational alignment across partners
Ensure adherence to SLAs and effective execution of program processes and customer satisfaction

Requirements

What you’ll need

10+ years of relevant experience
Strong background in launching and operating card programs at a senior level
Strong understanding of the card ecosystem, including sponsor banks, processors, servicers, and networks
Comfortable operating in ambiguous, build-from-scratch environments and bringing structure to complex programs
Customer centric mindset with a focus on differentiated products and high quality user experiences
Strong cross-functional collaborator, comfortable managing external partners while aligning multiple stakeholders and executive leadership

Benefits

Comp & perks

Health insurance
Flexible work arrangements
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

program managementcard program launchrisk identificationproblem solvingKPI establishmentgovernancecore servicing processesoperational alignmentcustomer satisfaction managementprogram configuration

Soft Skills

cross-functional collaborationstakeholder alignmentcustomer centricityleadershipcommunicationorganizational skillsadaptabilitystrategic thinkingrelationship managementexecution