Customer Lifecycle Lead
Splint Invest
full-time
Posted on:
Location Type: Hybrid
Location: Zürich • Switzerland
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Job Level
About the role
- You own the lifecycle layer of asset releases and reactivation , end to end.
- Defining and maintaining inactive and semi-active user cohorts
- Bring inactive or less-active investors back into the app
- Decide when to communicate — and when not to
- Improve DAU and GMV without over-relying on constant monetary incentives
- Shape how investment opportunities are presented in communications
- Collaborate with the asset team to understand the investment thesis behind an asset
- Ensure investors understand why an opportunity matters and why now
- Coordinate with product and asset teams on release sequencing
Requirements
- Experience working on lifecycle, retention, growth, or product engagement
- Strong analytical thinking and comfort with experimentation
- Ability to collaborate with product, asset, and marketing teams
- Good judgement about relevance, timing, and user intent
- Comfort owning outcomes, not just execution
Benefits
- Work at one of Switzerland’s Top 100 Startups, recognized for innovation in fintech.
- Enjoy deep autonomy – you'll have ownership of your topic.
- Fast-track your learning: you'll be part of the marketing team but you’ll also collaborate closely with investment analysts, product, and leadership.
- We value clear thinking, ownership, and good judgment over process and optics.
- You’ll be part of a small, ambitious team building a category-defining investment platform, where your work has visible impact and compounds quickly.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
lifecycle managementuser retentionproduct engagementdata analysisexperimentation
Soft Skills
analytical thinkingcollaborationjudgementcommunicationownership