Spiral

Customer Success Manager

• Build Client Relationships
• Support and own relationships with a portfolio of clients
• Join and lead client calls
• Help clients feel confident using Spiral, and supported in their day-to-day needs
• Support Client Performance
• Help track and share client performance (adoption, engagement, etc.)
• Assist in preparing reports and insights for client meetings
• Learn how to identify opportunities to improve client results
• Manage Requests & Support
• Respond to client questions and requests in a timely, thoughtful way
• Work with internal teams (product, engineering, implementation) to resolve issues
• Keep track of open items and follow through to completion
• Retain and Expand Existing Client Relationships
• Support client renewal conversations by helping demonstrate the value of Spiral
• Assist in identifying opportunities to expand product usage within existing clients
• Partner with leadership on upsell opportunities and client growth strategies
• Learn how to position product value in client conversations

Client Success Manager