Oversee the onboarding of new customers for service delivery
Manage and facilitate all activities associated with Spinnaker Support’s process for onboarding new customers including archive activities
Cultivate strong working relationships with customers, third-party vendors, as well as many internal resources to facilitate the onboarding process
Serve as the main point of contact for customers throughout the lifecycle of the onboarding project and conducts regular project status meetings
Utilize superior organizational skills to act as the primary liaison between the customer and internal departments, to facilitate assigned tasks and positively represent Spinnaker Support objectives.

Requirements

Passion around delivering a seamless customer onboarding experience
6+ years in a customer facing role and project management experience desired (certification is a plus)
Outstanding time management skills with ability to multi-task and to prioritize to ensure effective, timely follow-up
Ability to build & maintain strong relationships with customers and stakeholders – internal & external.
Proven skill in project scheduling
Ability to work well in cross-functional teams and facilitate the resolution of issues to meet customer and internal staff expectations
Strong customer service as well as written and verbal communication skills
Excellent presentation skills
Flexible & resilient, adaptable to a high-change environment and open to new concepts and/or processes
Ability to make decisions that are timely and well thought out and that achieve results consistent with the customers’ needs, business goals, and organizational culture
Ability to identify and seek needed information/research skills
Ability to work independently and in a self-directed manner
Ability to be very team-oriented and balance priorities and manage workloads independently
Strong Oracle and/or SAP Software experience is a definite plus

Benefits

We are committed to fair and equitable compensation practices.
Compensation will ultimately be in line with the labor market data.
The location in which the position is filled will be a factor.
Final compensation for this role will be determined by various factors such as education, experience, knowledge, skills, and abilities of the candidate.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

project managementproject schedulingcustomer onboarding

Soft Skills

time managementrelationship buildingcommunicationpresentationadaptabilitydecision makingresearch