Customer Operations Manager

Spindrift Beverage Co, Inc.

Customer Operations Manager improving operational capabilities at Spindrift while managing customer order processes. Collaborating with multiple departments to ensure excellence across the order-to-cash process.

Posted 7/29/2026full-timeNewton • Massachusetts • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Customer Operations, Order Management, and Logistics, with a strong focus on ERP and EDI systems. Capable of leading cross-functional teams, driving process improvements, and enhancing operational efficiency through data analysis and effective communication.

Highest-signal resume keywords

ERP System ManagementEDI Transaction Flow ExpertiseOrder Management Process ImprovementCross-Functional Team LeadershipAnalytical Problem-Solving

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Order ManagementLogisticsSupply Chain OperationsOperational Decision-MakingProcess ImprovementData AnalysisSOP DevelopmentCustomer Portal ManagementOrder-to-Cash Process ManagementPerformance Metrics Monitoring

Soft Skills

CoachingMentoringCommunicationCollaborationInfluencing Without Authority

Industry Keywords

Customer OperationsOperational SupportInventory ManagementCross-Functional CollaborationContinuous ImprovementOperational Risk ReductionKnowledge SharingTraining DevelopmentBusiness ScalabilityWorkflow Standardization

Tech Stack

Tools & technologies

ERP

About the role

Key responsibilities & impact

Serve as the department's operational subject matter expert, providing guidance and support to Customer Operations Coordinators on complex order management, inventory, logistics, ERP, EDI, customer-specific requirements, and cross-functional issue resolution.
Act as the first point of escalation for complex order management, transportation, inventory and accounting issues, coordinating timely resolution across internal teams and external partners.
Build the technical and operational capability of the Customer Operations team through coaching, knowledge sharing, onboarding, training, and reinforcement of best practices.
Develop team expertise in ERP functionality, EDI transaction flows, customer portals, and operational processes to improve first-time resolution and overall execution.
Partner with Coordinators to balance workload and provide operational support during periods of high volume, customer implementations, product launches, and other business-critical initiatives.
Analyze operational trends, recurring issues, and performance metrics to identify capability gaps and recommend actions before customer service is impacted.
Lead cross-functional process improvement initiatives that improve customer experience, increase efficiency, reduce operational risk, and support business scalability.
Identify opportunities to simplify workflows, eliminate manual effort, and standardize processes across the Customer Operations function.
Develop, maintain, and continuously improve SOPs, training materials, playbooks, and operational documentation that build long-term team capability.
Partner with Supply Chain, Sales, Logistics, Finance, IT, customers, and logistics partners on ERP enhancements, EDI connectivity, customer onboarding, systems implementations, and transaction troubleshooting.
Support implementation of new customers, products, distribution partners, and customer requirements by designing scalable operational processes.
Evaluate recurring operational issues to identify root causes and implement sustainable corrective actions rather than short-term fixes.
Monitor operational KPIs and use data to identify improvement opportunities, prioritize initiatives, and measure the effectiveness of process changes.
Champion a culture of continuous improvement, encouraging innovation, operational consistency, knowledge sharing, and adoption of new tools and technologies.

Requirements

What you’ll need

5+ years of experience in Customer Operations, Order Management, Logistics, Supply Chain Operations, or a related operational function.
Bachelor's degree in Business, Supply Chain, Operations, Finance, or related discipline preferred.
Demonstrated expertise managing and troubleshooting complex order-to-cash processes within ERP and EDI systems.
Experience working with customer portals, logistics partners, and trading partners to resolve order and shipment exceptions.
Proven ability to lead projects and influence cross-functional teams without direct authority.
Experience coaching, mentoring, or developing peers in a fast-paced operational environment.
Strong analytical, operational decision-making, and problem-solving skills.
Excellent written and verbal communication skills.

Benefits

Comp & perks

Medical, dental, and vision insurance
401(k) with company match
Paid holidays, vacation, sick, personal, and parental leave
Annual allowances for product, wellness, professional development, and social justice education
Voluntary life and disability coverage