Spin Master

Director

• Reporting to the VP, Global Quality, this position will lead the regulatory and quality assurance functions for Europe, Mexico, and other Non-Asia locations while ensuring alignment with global processes and policies.
• This role will be the global Subject Matter Expert for regulatory compliance, including environmental programs, in Europe.
• Partnering closely with corporate and regional teams, this role will enable a globally unified regulatory and quality organization, constantly striving to represent the voice of the customer, balancing product excellence demand with capabilities to meet the consumer need.
• It will collaboratively build and support processes to manage quality, reliability and safety activities for the manufacturing locations outside of Asia for Spin Master.
• This position is also responsible for monitoring product performance after launch in-region and partnering with global functions to inform required improvements and monitor execution of those improvements.

Director, Product Integrity – ROW Quality

Marketing

• Develop and manage the marketing plan for all brand across Nordic markets, including brand and product marketing strategy, product positioning, packaging strategy, creative strategy briefs, market research and consumer insights, advertising, in-store POP, public relations, licensing relations, web/internet, and targeted consumer/trade outreach and promotions.
• Manage selected brands for leading GBU’s/Brands as per Brand Management expectations.
• Work with identified agencies to deliver local plan. Brief, and project manage all aspects of the marketing activations.
• Manage the financial aspects of a portfolio of the brand, including costing and pricing, marketing budgets, SKU rationalization and profitability analysis.
• Work closely with Distributor in the market to ensure sales are maximized and goals are achieved.
• Identify desirable new business opportunities and market expansion potential by conducting sales and marketing competitive analysis of current and potential business.
• Participate in sales presentations for large retailers and provide sales tools supporting successful sell in of one or more brands.
• Assist in management of Toy Fairs, planning and coordinating, prioritization of brands, attendance, meetings and product selections.
• Be a key contact for licensors and media owners in the market International Marketing meetings – lead and attend for the Nordics – EMC/ Business Reviews.
• A strong leader – Embrace and live by Spin Master’s core values and culture.
• Have an open mind, look for new ideas, have high energy levels, engage and support the teams around you and be positive….always.
• Develop your direct reports and be a mentor within the wider business.
• Work closely with direct reports to manage and prioritise workload.
• Develop team’s annual KPI’s and personal development/training plans.
• Nurture talent and develop career paths to move people through the organisation.
• Inspire, motivate and empower direct reports to live our core values.

Marketing Manager

Operations

• Proactive Direction and management of the order fulfillment process, to achieve top tier customer service and satisfaction, and achieve best in class customer scorecard metrics
• International responsibilities including accountability of regional associates
• Oversee all vendor agreements and New Vendor contracts to ensure Spin Master's Supply Chain Is positioned to deliver without incurring chargebacks.
• Responsibility Includes finding and fixing operational issues between Spin Master & 3PL's.
• Contest chargebacks to drive cost savings
• Actively drive seamless order execution through the reduction of ‘touches’, order cycle time, effective management of order incompletions (holds) and proactively work with cross-functional partners to root cause data errors impacting order processing
• Escalate/communicate, and execute in solving service Issues to internal and external stakeholders on a timely basis with fact-based root cause analysis to drive corrective actions
• Lead monthly, quarterly audits for the function to ensure requirements are met
• Develop the achievement and maintenance of agreed customer service levels and standards, including all vendor routing and execution requirements
• Partner with Supply Chain peers to resolve issues, determine root cause and identify ways to improve to ensure top performance with customer and proactively mitigate non-compliance charges
• Initiate and maintain regular dialogue and follow-up with key internal and external stakeholders (e.g., Credit, Planning (Supply and Demand), Logistics) to resolve and prevent issues and to enhance overall customer service and company objectives
• Work collaboratively & proactively with our commercial teams to find opportunities to improve the process & data flow between our customers and Spin Master
• Define and execute productivity KPI’s across organization and greater supply chain team
• Conduct regular 1:1 sessions with direct reports, Commercial VP’s, to ensure continuity of performance and drive customer results
• Comply with all company policy and procedures and make recommendations for improvements
• Drive strong employee engagement through meaningful initiatives
• Cultivate and maintain positive relationships with customers and internal stakeholders

Director, Product Integrity – ROW Quality

Marketing Manager

Director, Customer Operations