Technical Support Consultant

Sphere

Trading Solutions Consultant at Sphere, interfacing with trading and broking clients and supporting engineering solutions. Driving technical support and enhancing customer success in global energy markets.

Posted 7/2/2026full-timeLondon • 🇬🇧 United KingdomJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Own the client relationship from a technical perspective – act as the trusted advisor and primary point of contact for trading desks, brokers, and IT teams.
Ensure each client’s Sphere environment is healthy, performant, and aligned to their business goals through proactive reviews and monitoring.
Drive incident and problem resolution – take ownership of technical issues from initial triage to post-incident review.
Collaborate with engineering to diagnose root causes.
Deliver onboarding sessions, product training, and workflow guidance to help users get the most from Sphere’s technology solutions.
Join discovery calls to scope technical feasibility, identify integration points, and estimate implementation effort for client solutions or large-scale roll-outs.
Capture feedback and translate real-world trading and brokerage workflows into actionable insights for our Product and Engineering teams.

Requirements

What you’ll need

2:1 or above within a Computer Science degree (or directly related subject).
At least a couple of years experience in either a client facing/technically focused role post-graduation.
Demonstrate a genuine passion for tech outside of work, especially using AI.
Curiosity in approach to problem-solving.
Excellent spoken and written English, confident and able to speak to all levels of seniority within clients.
Excellent organisation, communication, and consulting mindset.
Willingness and ability to travel for client meetings, workshops, and in-person engagements.

Benefits

Comp & perks

Competitive Package: Benefit from a competitive remuneration package, including participation in the firm’s equity through our HMRC-approved EMI employee options scheme in a rapidly growing, high-potential business.
Professional Development: Gain access to continuous learning opportunities and professional development programs tailored to your career growth.
Flexible Work Environment: Enjoy a flexible working environment that promotes a healthy work-life balance.
Company Culture: Be part of a supportive and innovative company culture that values diversity, inclusivity, and teamwork.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Computer Science DegreeTechnical Issue TriageRoot Cause DiagnosisIntegration ScopingWorkflow Guidance

Soft Skills

CuriosityExcellent OrganisationConsulting Mindset