Senior Software Engineer – Customer Success

Sphere Labs

Senior Software Engineer at Sphere Labs building compliance-native infrastructure for cross-border payments. Engaging with customers and internal teams to enhance support and tooling.

Posted 4/30/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

CloudReactTypeScript

About the role

Key responsibilities & impact

Build internal tooling, automations, and workflows that allow to identify patterns in support volume, reduce manual effort and make the team faster.
Own engineering support end-to-end. You’ll triage incoming issues, diagnose root causes, and resolve them, including writing and shipping code fixes directly when the problem warrants it.
Engage directly with customers in the context of support and communicate clearly on technical issues, timelines, and resolutions.
Partner with product and engineering to define work that makes the platform easier to support: better error messages, smarter observability, improved defaults. Quantify the impact and make the case for prioritization.
Work together with product, engineering towards a product roadmap aiming reducing the number of technical queries received by support.
Collaborate with customer support, onboarding and payment ops teams to ensure workarounds are documented and used by AI to faster customer support.
Own our customer facing documents, ensuring accuracy and usefulness so customers can unblock their own agency.

Requirements

What you’ll need

Leveraged mindset. You are able to find the best solution for a given problem that balances expediency and future-proofing.
Strong programming fundamentals and comfort working across the stack. You can read production code, trace a bug through logs, and ship a fix without a lot of handholding.
Proficient in TypeScript, React and NestJS.
Experience with API integrations, webhooks, and cloud platforms.
Excellent written communication. You can explain a technical issue precisely to a developer and clearly to a non-technical stakeholder, without losing accuracy in either direction.
Self-directed and high ownership. You can manage an open queue, triage by impact, and keep things moving asynchronously across time zones.
Familiarity with observability tooling (Sentry, structured logging, distributed tracing) is a plus.
Experience in fintech, payments, or developer-facing products is a plus.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Sphere Labs Website LinkedIn All Job Openings 11 - 50 employees Founded 2022 ₿ Crypto 💳 Fintech 🔌 API 💰 $5M Venture Round - Sphere on 2024-12 Crypto
Fintech
API Sphere Labs is a fintech company offering APIs, SDKs, hosted widgets, and web dashboards to enable fiat on‑ramps and off‑ramps, stablecoin payments, multi‑chain transfers, and optimized cross‑border settlement. It provides developer tools, a self-serve business dashboard, private-desk high-touch services, and white-label embedded ramp solutions that integrate payments, FX routing, custody, and compliance to help businesses move and settle funds globally. Senior Software Engineer – Customer Success 🔥 1 minute ago 🇺🇸 United States – Remote ⏰ Full Time 🟠 Senior 🧑‍💻 Full-stack Engineer Cloud React TypeScript Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Build internal tooling, automations, and workflows that allow to identify patterns in support volume, reduce manual effort and make the team faster.
Own engineering support end-to-end. You’ll triage incoming issues, diagnose root causes, and resolve them, including writing and shipping code fixes directly when the problem warrants it.
Engage directly with customers in the context of support and communicate clearly on technical issues, timelines, and resolutions.
Partner with product and engineering to define work that makes the platform easier to support: better error messages, smarter observability, improved defaults. Quantify the impact and make the case for prioritization.
Work together with product, engineering towards a product roadmap aiming reducing the number of technical queries received by support.
Collaborate with customer support, onboarding and payment ops teams to ensure workarounds are documented and used by AI to faster customer support.
Own our customer facing documents, ensuring accuracy and usefulness so customers can unblock their own agency. 🎯 Requirements
Leveraged mindset. You are able to find the best solution for a given problem that balances expediency and future-proofing.
Strong programming fundamentals and comfort working across the stack. You can read production code, trace a bug through logs, and ship a fix without a lot of handholding.
Proficient in TypeScript, React and NestJS.
Experience with API integrations, webhooks, and cloud platforms.
Excellent written communication. You can explain a technical issue precisely to a developer and clearly to a non-technical stakeholder, without losing accuracy in either direction.
Self-directed and high ownership. You can manage an open queue, triage by impact, and keep things moving asynchronously across time zones.
Familiarity with observability tooling (Sentry, structured logging, distributed tracing) is a plus.
Experience in fintech, payments, or developer-facing products is a plus. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Global Manufacturing Engineering Leader 🔥 7 minutes ago Switzerland Global Enterprise 51 - 200 🤝 B2B 🛍️ eCommerce Website LinkedIn All Job Openings Global Manufacturing Engineering Leader at GE Vernova responsible for creating manufacturing strategy and improving processes across L4 and L5 shops. Collaborating with teams to enhance safety, quality, delivery, and cost. 🇺🇸 United States – Remote 💵 $224k - $336k / year ⏰ Full Time 🟠 Senior 🧑‍💻 Full-stack Engineer Lead Engineer, Thermal Hydraulic Analyses 🔥 7 minutes ago Switzerland Global Enterprise 51 - 200 🤝 B2B 🛍️ eCommerce Website LinkedIn All Job Openings Lead Engineer for thermal-hydraulic analyses supporting nuclear reactor performance evaluations at GE Vernova. Focus on methodologies, technologies, and team collaboration across global teams. 🇺🇸 United States – Remote 💵 $85.6k - $164k / year ⏰ Full Time 🟠 Senior 🧑‍💻 Full-stack Engineer Python Software Engineer, Cloud 🔥 12 minutes ago Abbott 10,000+ employees ⚕️ Healthcare Insurance 🧬 Biotechnology 💊 Pharmaceuticals Website LinkedIn All Job Openings Software Engineer developing cloud-based solutions for Abbott, focusing on diabetes management technologies. Leveraging modern tech stack to enhance health outcomes through innovative SaaS applications. 🇺🇸 United States – Remote 💵 $78k - $156k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🧑‍💻 Full-stack Engineer 🦅 H1B Visa Sponsor Cloud Docker Kubernetes SDLC Go Senior Engineer II, Fleet Efficiency 🔥 33 minutes ago DigitalOcean 1001 - 5000 ☁️ SaaS Website LinkedIn All Job Openings Senior Engineer II focused on cloud hypervisor fleet efficiency at DigitalOcean. Developing backend systems for core products and collaborating with distributed teams on complex problems. 🇺🇸 United States – Remote 💵 $167k - $209k / year ⏰ Full Time 🟠 Senior 🧑‍💻 Full-stack Engineer 🦅 H1B Visa Sponsor Distributed Systems GRPC Kubernetes Senior Engineer II, Fleet Efficiency 🔥 33 minutes ago DigitalOcean 1001 - 5000 ☁️ SaaS Website LinkedIn All Job Openings Senior Engineer optimizing the cloud hypervisor fleet while ensuring customer performance and availability at DigitalOcean. Collaborating with engineers to develop backend systems and distributed services. 🇺🇸 United States – Remote 💵 $167k - $209k / year ⏰ Full Time 🟠 Senior 🧑‍💻 Full-stack Engineer 🦅 H1B Visa Sponsor Distributed Systems GRPC Kubernetes View More Full-stack Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

TypeScriptReactNestJSAPI integrationswebhookscloud platformsprogramming fundamentalsobservability toolingstructured loggingdistributed tracing

Soft Skills

written communicationself-directedhigh ownershipproblem-solvingcollaborationtriagecustomer engagementaccuracyexpediencyfuture-proofing