Strategic Account Manager – Consumer, Technology

Sphera

Strategic Account Manager responsible for managing and growing key customer accounts in Consumer & Technology sectors. Leading strategic planning and collaboration across internal teams for customer satisfaction.

Posted 5/8/2026full-timeRemote • California • 🇺🇸 United StatesSeniorLead💰 $127,000 - $203,000 per yearWebsite

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Nurture and grow a portfolio of strategic named accounts within your assigned industry, acting as a trusted advisor across all levels of the client organization
Develop a deep understanding of your clients’ business challenges and current-state solutions to identify high-impact opportunities for cross-sell and upsell across Sphera Cloud solutions
Own the sales cycle and contracting process from opportunity identification to deal closing while leveraging internal partners effectively, including Solution Executives to position and pitch product-specific solutions and Solution Engineers to deliver tailored technical demonstrations
Oversee post-sale implementation strategy by coordinating Professional Services and facilitating handoffs to Customer Success
Build and execute comprehensive strategic account plans that map buyer ecosystems, uncover whitespace, and prioritize cross-sell opportunities
Develop and execute comprehensive, long-term account strategies and business plans to achieve sales targets, foster account growth, and identify new business opportunities (upselling and cross-selling).
Conduct annual account reviews with Customer Success to identify renewal risks and uncover growth opportunities within existing accounts
Be an expert in industry dynamics and client developments, and use your expertise to inform account strategy and support long-term growth
Strengthen relationships with key stakeholders across IT, procurement, and functional buyer groups (e.g., EHS, Sustainability)
Navigate long sales cycles and influence complex multi-stakeholder buying processes, including formal committees and third-party consultants
Translate nuanced business challenges into strategic solution proposals that align with Sphera’s platform capabilities
Team Leadership & Coordination: delegate tasks, and coordinate cross-functional internal teams (e.g., sales, marketing, product development, logistics) to ensure seamless service delivery and goal alignment
Financial Oversight & Negotiation: oversee account budgets, conduct price negotiations, manage contract renewals, and ensure the profitability of accounts.
Performance Analysis & Reporting: Track key performance indicators (KPIs) and account metrics, prepare regular progress and forecast reports, and present insights to internal and external stakeholders.
Problem Resolution: Act as an escalation point for client issues or complaints, working proactively to identify solutions and ensure high levels of customer satisfaction and retention.

Requirements

What you’ll need

Bachelor’s degree or equivalent experience
10+ years of enterprise sales or account management experience with a proven track record
Strong industry and market knowledge in the Consumer & Technology industry verticals
Sales experience in a technically complex B2B selling environment, including SaaS
Demonstrated success managing strategic accounts and driving multi-solution growth
Experience collaborating with cross-functional teams, including technical, product, and executive stakeholders
Strong understanding of enterprise buying processes and stakeholder dynamics
Proven ability to develop and execute strategic account plans
Strong leadership, management, and mentoring skills, with the ability to motivate a dotted-line team and drive performance
Excellent verbal, written, and interpersonal communication, presentation, and negotiation skills
The ability to build rapport and trust with diverse stakeholders and resolve conflicts effectively
Proficiency with CRM tools (e.g., Salesforce) and productivity platforms
Ability to synthesize complex business needs into actionable solution strategies
An analytical and strategic mindset, with strong problem-solving and decision-making abilities to adapt to dynamic business environments
Self-starter with strong organizational and time management skills
Willingness to travel 50%

Benefits

Comp & perks

Medical, Dental, and Vision Insurance
Health Savings Account
Flexible Spending Account
401(k) Retirement Plan with Company Match
Life and Disability Insurance
Critical Illness Insurance
Accident Insurance
Hospital Indemnity Insurance
Paid Time Off and Holidays
Flexible Working Schedule

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

enterprise salesaccount managementstrategic account plansB2B salesSaaScross-sellupsellfinancial oversightperformance analysisproblem resolution

Soft Skills

leadershipmanagementmentoringcommunicationpresentationnegotiationrelationship buildingconflict resolutionorganizational skillstime management

Certifications

Bachelor's degree