Spektrix

Full-stack Engineer

• Maintaining the configuration and accuracy of the team's operational dashboards, alerts, and PagerDuty schedules. Identifying and documenting observability gaps across the wider platform for resolution by engineering delivery teams.
• Apply and track usage of known workarounds and influence the rest of the engineering team on improvements needed for the reliability and quality of the product.
• Ensuring problems and tasks are investigated thoroughly and solved accurately and methodically.
• Responding to incidents in a timely way, in line with our processes.
• Keeping our how-to guides and documentation up-to-date and concise.
• Keep the team working in line with our security and compliance policies and processes, particularly when working with customer data and production systems.
• Ensuring the principles of our technical strategy are embedded into our solutions and ways of working.
• Identify and document areas for improvement in the reliability, scalability and quality of Spektrix systems.
• Documenting, reporting, resolving, and mitigating defects, problems, risks, and instances of nonconformance.
• Continuously improving how we document, investigate, and triage issues.
• Sharing what we learn through dashboards, incident reviews, updated documentation, and collaborative work such as coaching.
• Seeking opportunities to automate things and collaborate on internal improvement projects.
• Applying Lean principles, and using analysis and data to pinpoint where things are getting stuck. Identify opportunities for eliminating waste and delivering more effectively and efficiently.
• Collaborating with Product, Engineering, and our First-Line Support teams to make sure we are prioritising the right things.
• Contribute to platform resilience strategies such as capacity planning, redundancy, failover, and disaster recovery.
• Ensuring the accuracy, relevance, and usefulness of our alerts, monitoring, and observability.
• Participate in or lead post-incident reviews, and identify required actions.
• Design and maintain operational runbooks and readiness checklists.
• On a typical day, you'll be working closely with colleagues pairing in a virtual meeting room, collaborating on items from the team's Kanban board and identifying areas for improvement.
• We review incoming work requests together to understand their context and urgency. Using self-organising principles, the team decides how to divide the work - whether pairing, mobbing, or working solo - based on what's most effective.
• If Clients are putting high-demand tickets on-sale today, you may need to scale cloud resources to ensure everything runs smoothly, and put everything back in place after it’s over.
• You’ll lead a range of activities including discovery, investigation and spikes, writing or refining tickets, fault-finding and fixing, testing, documentation, and build and release tasks.
• Throughout the day, you’ll monitor alerts and investigate any that arise. If needed, you may join the Incident Room alongside a small group of cross-functional colleagues to calmly and methodically identify and resolve issues. This is done in close collaboration with customer-facing teams to ensure clarity and continuity.
• At other times, you'll participate in team sessions focused on reflecting, planning, and finding ways to improve how we work together and deliver on our goals.

Technical Lead, Application Support

Accounting Manager

• Ensuring client Accounting and Finance requirements are fully understood and translated into appropriate process and reporting solutions.
• Ensuring solutions are maintainable — avoiding hardcoded reports or manual, resource-heavy processes that create future risk or inefficiency.
• Ensuring solutions are repeatable and scalable — developing standard approaches that can be flexed based on client complexity or strategic importance.
• Ensuring our teams have the resources and knowledge they need to support our clients’ Finance & Accounting teams’ use of standard Accounting solutions
• Ensuring insights and recurring requirements from client Accounting teams are captured and fed into future Spektrix Product development.
• Ensuring client queries relating to Billing and Pricing are answered accurately and in a timely manner.
• Defining and documenting processes that enable Spektrix teams to present, explain and deliver standardised accounting solutions during Sales and Implementation and through ongoing Client Success engagement.
• Designing accurate, scalable accounting solutions for clients, building and iterating standard approaches wherever possible.
• Establishing and managing clear escalation pathways when standard solutions are challenged or deemed unsuitable.
• Acting as a clear escalation point for internal teams when accounting-related queries exceed their knowledge or remit.
• Delivering regular internal training on accounting concepts, reporting frameworks, and standardised system solutions to support upskilling of internal teams.
• Working directly with clients to deliver both standard and complex accounting solutions, particularly where non-standard requirements arise.
• Building trusted relationships with clients’ Accounting and Finance teams, acting as a primary contact where their presence and expertise is most impactful and directing them appropriately within Spektrix.
• Collaborating closely with Client Success, Reporting, Implementation, and the Spektrix Finance team to ensure cohesive and best-in-class client outcomes.
• Triaging client queries relating to Billing and Pricing and develop standard approaches and processes to ensure speedy resolution.

Accounting Solutions Lead, Client Facing

• Ensuring client Accounting and Finance requirements are fully understood and translated into appropriate process and reporting solutions.
• Ensuring solutions are maintainable — avoiding hardcoded reports or manual, resource-heavy processes that create future risk or inefficiency.
• Ensuring solutions are repeatable and scalable — developing standard approaches that can be flexed based on client complexity or strategic importance.
• Ensuring our teams have the resources and knowledge they need to support our clients’ Finance & Accounting teams’ use of standard Accounting solutions.
• Ensuring insights and recurring requirements from client Accounting teams are captured and fed into future Spektrix Product development.
• Ensuring client queries relating to Billing and Pricing are answered accurately and in a timely manner.
• Defining and documenting processes that enable Spektrix teams to present, explain and deliver standardised accounting solutions during Sales and Implementation and through ongoing Client Success engagement.
• Designing accurate, scalable accounting solutions for clients, building and iterating standard approaches wherever possible.
• Establishing and managing clear escalation pathways when standard solutions are challenged or deemed unsuitable.
• Acting as a clear escalation point for internal teams when accounting-related queries exceed their knowledge or remit.
• Delivering regular internal training on accounting concepts, reporting frameworks, and standardised system solutions to support upskilling of internal teams.
• Working directly with clients to deliver both standard and complex accounting solutions, particularly where non-standard requirements arise.
• Building trusted relationships with clients’ Accounting and Finance teams, acting as a primary contact where their presence and expertise is most impactful and directing them appropriately within Spektrix.
• Collaborating closely with Client Success, Reporting, Implementation, and the Spektrix Finance team to ensure cohesive and best-in-class client outcomes.
• Triaging client queries relating to Billing and Pricing and develop standard approaches and processes to ensure speedy resolution.

Accounting Solutions Lead

Business Development Rep

• You support our customers throughout the entire customer journey — from first contact through system demos and implementation projects to ongoing support.
• Support the broader sales cycle through prospecting, lead qualification, and contributing to tender/RFP processes.
• Create realistic project timelines, ensure high system adoption, and coordinate internal and external stakeholders.
• Act as the primary point of contact for our DACH customers for all support enquiries, from day-to-day application questions to consulting projects.
• Serve as a key ambassador for Spektrix in the DACH region — at industry events and in direct contact with prospects and partners.

Business Development & Solutions Specialist

• Sales Support: Conduct technical system demos and discovery sessions to demonstrate to prospective customers how Spektrix’s solutions meet their business needs.
• Client Support: Serve as the main point of contact for our DACH clients for all support inquiries, ranging from day-to-day application questions to consulting projects.
• Market Analysis & Feedback: Help optimize Spektrix for the DACH market by documenting local requirements and feeding back insights.

Business Development & Solutions Specialist, Arts and Ticketing Tech

• Sales Support: Conduct technical system demos and discovery sessions to show prospective clients how Spektrix’s solutions meet their business needs. You will also support the wider sales cycle through prospecting, lead qualification and contributing to tender/RFP responses.
• Implementation Management: Support onboarding and system implementation projects from contract signature through to go-live. You will create realistic project timelines, ensure strong system adoption through proactive communication, coordinate internal and external stakeholders, and prepare our clients for long-term success.
• Client Support: Act as the primary point of contact for our DACH clients for all support requests, from routine application questions to consulting projects. You will be supported by our established global Client Success teams.
• Market Representation & Stakeholder Management: Serve as an important ambassador for Spektrix in the DACH region, at industry events and in direct contact with prospects and partners. The strong external relationships you build will be reflected in close collaboration with our global teams to ensure a seamless, professional experience for our partners.
• Market Analysis & Feedback: Help tailor Spektrix for the DACH market by documenting local requirements—such as payment providers (payment gateways), tax regulations or culture-specific workflows—and communicating these insights to our product and engineering teams.
• Operational Excellence: Maintain high standards of data integrity by accurately recording all sales activities and project milestones in our internal systems (e.g., HubSpot) and providing regular updates to internal stakeholders.

Technical Lead, Application Support

Accounting Solutions Lead, Client Facing

Accounting Solutions Lead

Business Development & Solutions Specialist

Business Development & Solutions Specialist, Arts and Ticketing Tech

Business Development & Solutions Specialist – DACH Region