Speexx

Customer Success Manager, German Speaking

Speexx

full-time

Posted on:

Location Type: Hybrid

Location: Madrid • 🇪🇸 Spain

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Job Level

Junior

About the role

  • Drive Engagement & Retention: Be the go-to person for your own portfolio of SMB customers (approx. 50–100 accounts), ensuring renewals and strong relationships.
  • Manage New Initiatives: Support the rollout of innovative products like mentoring, intercultural training, and coaching programs.
  • Shape Customer Experience: Besides coordination and process management, you’ll also test new offerings and share insights on customer reactions and market trends.
  • Collaborate Globally: Work closely with Customer Success Managers and cross-functional teams to keep customers engaged and happy.

Requirements

  • Team player who thrives in dynamic environments
  • Proactive and commercial mindset
  • Ability to build genuine connections and foster trust
  • Tech-savvy and curious about AI
  • At least 1 year experience in customer-facing roles in B2B SaaS
  • Native-level German and fluent English
  • Prior experience with people development, intercultural training, or coaching is nice to have.
Benefits
  • Flexible Working Hours: We don't believe that a rigid 9 am - 5 pm is the right path to a great work-life balance, so we give you the flexibility do your best work in a way that works for you and your team.
  • Hybrid Office Model: You can choose between working fully from our office in the Madrid city centr or hybrid with flexibility to work from home
  • Wellbeing: enjoy 28 vacation days, public holidays (including Christmas Eve and New Year’s Eve) and 35-hour working weeks in the summer, because it is important to rest and to conciliate. Plus, Psychological support. We offer all our employees and their relatives an online, 24/7 and, of course, confidential external psychological counselling service. We want you to feel good and be healthy!
  • Culture of Learning: Take a deep dive into our Speexx Academy, participate in our global Mentoring program, visit internal workshops or third-party training and last but not least enjoy our Speexx peer exchanges.
  • Award winning Language Training: There is nothing to add - maybe that this also goes for your friends and family, they get discount on our world class language training.
  • And More: Access our Flexible Remuneration and save taxes and costs for restaurant tickets, transport, and childcare.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer-facing rolesB2B SaaSpeople developmentintercultural trainingcoaching
Soft skills
team playerproactive mindsetcommercial mindsetrelationship buildingtrust fosteringdynamic environment adaptability