Speexx

Customer Success Manager, German Speaking

Speexx

full-time

Posted on:

Location Type: Hybrid

Location: Munich • 🇩🇪 Germany

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Job Level

Junior

About the role

  • Drive Engagement & Retention: Be the go-to person for your own portfolio of SMB customers (approx. 50–100 accounts), ensuring renewals and strong relationships.
  • Manage New Initiatives: Support the rollout of innovative products like mentoring, intercultural training, and coaching programs.
  • Shape Customer Experience: Besides coordination and process management, you’ll also test new offerings and share insights on customer reactions and market trends.
  • Collaborate Globally: Work closely with Customer Success Managers and cross-functional teams to keep customers engaged and happy.

Requirements

  • Team player who thrives in dynamic environments
  • Proactive and commercial mindset
  • Ability to build genuine connections and foster trust
  • Tech-savvy and curious about AI
  • At least 1 year experience in customer-facing roles in B2B SaaS
  • Native-level German and fluent English
  • Prior experience with people development, intercultural training, or coaching is nice to have.
Benefits
  • Flexible Working Hours: We don't believe that a rigid 9 am - 5 pm is the right path to a great work-life balance, so we give you the flexibility to do your best work in a way that works for you and your team.
  • Hybrid Office Models: Sometimes you need to work from home, take care of a family member, or just have a change of scenery. That's why we offer flexible hybrid arrangements
  • International Team: You will be working in a highly multicultural, agile environment with team members from office locations around the world, including Munich, Madrid, Pavia, Rome, Paris, and Shanghai.
  • Culture of Learning: Take a deep dive into our Speexx Academy, participate in our global mentoring program, internal workshops or third-party training.
  • Award-winning Language Training: Learn a new language or level up existing skills with our Speexx platform. Your friends and family can also receive a discount on our world-class language training.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer-facing rolesB2B SaaSpeople developmentintercultural trainingcoaching
Soft skills
team playerproactive mindsetcommercial mindsetrelationship buildingtrust fosteringtech-savvycuriosity about AI