Customer Support Manager, Dutch

Speekly

Customer Support Manager handling inquiries from Dutch clients at Speekly. Ensures quality service and resolves issues to maintain collaboration success.

Posted 7/13/2026full-timeKöln • 🇩🇪 GermanyMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer support capabilities, with a focus on proactive communication and conflict resolution. Fluent in Dutch and ideally German, with a solid understanding of social media platforms like TikTok and Instagram.

Highest-signal resume keywords

Fluent DutchProactive Customer SupportConflict ResolutionSocial Media UnderstandingUp-Selling and Cross-Selling

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EmpathySelf-DrivenEager to LearnStructured Work StyleInitiative

Tools & Technologies

TikTokInstagram

Industry Keywords

Customer CollaborationMarket FeedbackPlatform Guidelines

About the role

Key responsibilities & impact

You are the primary contact for our Dutch customers: you answer all questions about our platform and services.
You support our customers and content creators with any issues and ensure collaborations run successfully and comply with our platform guidelines.
You proactively mediate between brands and creators when collaborations are not running smoothly.
You learn to identify up- and cross-selling opportunities and help develop those customers further.
You gather feedback from the Dutch market and bring it directly back to the team.

Requirements

What you’ll need

Fluent Dutch and ideally German as well.
You are proactive, self-driven and eager to learn and take on responsibility.
You can resolve conflicts with empathy and understanding so that all parties benefit in the end.
You work in a structured, reliable way and drive initiatives independently.
You use TikTok & Instagram daily and understand what works on those platforms.

Benefits

Comp & perks

Real responsibility: you take ownership of the first point of contact for our customers and shape how they perceive Speekly.
Strong personal development: you will receive active coaching and regular feedback. Our team leads are measured by how well their teams grow—your development is a clear priority.
Fast learning curve: you will gain insight into how a startup scales a business. Perfect if you want to found your own company later or take on responsibility in a startup.
Working on a software product: you will work closely with our tech team to implement customer needs in our software.
Setup that works: office in Cologne, flexible working hours, hybrid work (up to 2 days home office), hardware of your choice, Urban Sports Club