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Working Student, Customer Support, Dutch
SpeeklyWorking Student in Customer Support assisting Dutch customers at Speekly. Responsibilities include resolving inquiries and ensuring customer satisfaction, while collaborating with brand creators.
About the role
Key responsibilities & impact- You are the first point of contact for our Dutch customers: You answer all questions about our platform and services
- You support our customers and content creators with challenges, ensuring that collaborations run smoothly and platform requirements are met
- You proactively mediate between brands and creators when collaboration doesn't run smoothly
- You learn to identify up- and cross-selling opportunities and develop these customer relationships further
- You collect feedback from the Dutch market and bring it directly back to the team 👉 Your goal: to make our Dutch customers completely satisfied.
Requirements
What you’ll need- Fluent Dutch and German
- You are proactive, self-driven, and eager to learn and take on responsibility
- You can resolve conflicts with empathy and understanding so that all parties benefit in the end
- You work in a structured, reliable way and move things forward on your own initiative
- You're on TikTok & Instagram every day and understand what works.
Benefits
Comp & perks- Real responsibility: You own the first touchpoint with our customers and how they experience Speekly.
- Personal development: You'll be actively coached and receive regular feedback. Our team leads are measured by how well their team develops — so your growth is a clear priority.
- Fast learning curve: You'll gain insight into how a startup scales a business. Perfect if you want to found your own company later or take on responsibility in a startup.
- Working on a software product: You'll work closely with our tech team to bring customer needs to life in our software.
- A setup that works: Office in Cologne, flexible working hours, hybrid work (up to 2 days home office), hardware of your choice, Urban Sports Club.
ATS Keywords
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Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
ProactiveSelf-DrivenEmpatheticStructuredReliable