Speed

Principal Client Success Manager

Speed

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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Job Level

Lead

About the role

  • Drive long-term value, adoption, and growth across Clearspeed’s most strategic key clients.
  • Partner closely with executive stakeholders, product, sales, and delivery teams to ensure measurable outcomes, retention, and expansion.
  • Own the post-sales relationship for strategic clients, acting as the primary point of contact.
  • Build strong relationships with executive sponsors and operational leaders.
  • Develop and execute client success plans aligned to business objectives and outcomes.
  • Partner with clients to understand their current and future business goals and challenges.
  • Ensure clients realize measurable value from Clearspeed’s solutions.
  • Drive product adoption, usage, and best practices across client organizations.
  • Identify expansion, upsell, and cross-sell opportunities in partnership with Sales.
  • Manage renewals and proactively mitigate churn risks.
  • Track and report on client health, KPIs, and success metrics.
  • Serve as a subject-matter expert on Clearspeed’s technology, use cases, and roadmap.
  • Lead client calls and product training sessions as well as providing ongoing consultation on best practices and effective workflows.
  • Lead executive business reviews, QBR’s, POV evaluations and strategic planning sessions.
  • Translate client feedback into actionable insights for Product and Engineering teams.
  • Advocate for client needs internally while balancing scalability and product strategy.
  • Partner with Sales on onboarding, account strategy, and commercial growth.
  • Coordinate with Implementation, Support, and Product teams to deliver a seamless client experience.
  • Track all client requests, product enhancements and software bugs.
  • Contribute to process improvements, playbooks, and client success best practices.
  • Perform additional related duties as required.

Requirements

  • Bachelor's degree in a related field or equivalent work experience.
  • At least 10 years of professional experience in Strategic Client Success, Client Service, Account Management or equivalent experience within B2B SaaS with a strong focus on client communication, global relationships and project management.
  • Experience managing complex, enterprise, or strategic accounts.
  • Strong executive presence and ability to influence senior stakeholders.
  • Proven track record of driving retention, adoption, and revenue growth.
  • Excellent communication, presentation, and relationship-building skills.
  • Comfort working with data, analytics, and performance metrics.
  • Strong Microsoft Office skills including PowerPoint, Word and Excel.
  • Excellent verbal, written communication and presentation skills.
  • Ability to prioritize workload to meet critical objectives and timelines, and work in a multitasking environment.
  • Exceptional team player, but also comfortable working independently.
  • Knowledge of the insurance industry is highly preferred.
Benefits
  • Competitive compensation: salary + performance-based bonuses
  • Stock options
  • Unlimited paid time off
  • Health and wellness coverage
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
client successaccount managementproject managementdata analyticsperformance metricsretention strategiesrevenue growth strategiesproduct adoptionupsellingcross-selling
Soft Skills
communication skillspresentation skillsrelationship-buildingexecutive presenceinfluenceprioritizationmultitaskingteam playerindependent workconsultation