NICE CXone Developer – CXone Mpower, AI Specialist
Spectrum One
full-time
Posted on:
Location Type: Remote
Location: Anywhere in the World
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Tech Stack
About the role
- Develop & Script: Design, build, and maintain complex contact workflows using NICE CXone Studio
- Implement CXone Mpower: Lead the configuration of Mpower features for agents and supervisors
- API Integration: Use RESTful APIs to integrate CXone with our internal systems
- Prompt Engineering: Configure and fine-tune Generative AI prompts within the Mpower environment
- System Optimization: Monitor system health, troubleshoot script errors, and analyze interaction data
Requirements
- 3+ years of hands-on experience with NICE CXone (formerly NiceInContact)
- Advanced proficiency in CXone Studio (creating custom actions, snippets, and complex logic branches)
- Familiarity with CXone Mpower architecture, or a strong willingness to upskill immediately
- Strong experience with REST APIs, JSON, and XML
- Proficiency in JavaScript for custom scripting within Studio actions
- Certified NICE CXone Implementation Partner or similar certification (preferred)
- Experience transitioning a contact center from legacy on-premise or standard cloud to an AI-first operation (preferred)
- Understanding of Workforce Management (WFM) and Quality Management (QM) data flows (preferred)
Benefits
- Competitive pay
- Permanent work-from-home setup
- Monthly virtual social activities (movie nights, game nights, kapihan sessions, knowledge sharing, etc.)
- Annual company-wide face-to-face year-end celebrations
- Quarterly face-to-face chill-outs with your team
- Birthday treats, care packages, free vaccinations, etc.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
NICE CXoneCXone StudioCXone MpowerREST APIsJSONXMLJavaScriptcontact workflowsscript errorsGenerative AI
Certifications
NICE CXone Implementation Partner