Spectrum.Life

Wellness Success Manager

Spectrum.Life

full-time

Posted on:

Location Type: Remote

Location: United Kingdom

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About the role

  • The Wellness Success Manager will actively manage key wellness client(s) for one our most valued insurance partners.
  • This will include communication, relationships, MI, commercials, feedback, and general service-related discussions.
  • To understand and contribute on all elements of the service delivery.
  • Includes clients, people, and our expertise.
  • Contribute to commercial success of the unit.
  • Includes growth of contracts, bid, tenders and retaining key clients and support of BDM's and the Head of Wellness Delivery.
  • Creating monthly reports for the key clients engagement, trends and successes/challenges
  • Keeping knowledge / CPD up to date through continued research and commitment to learning.
  • Administrative duties to include supporting delivery of communications and all aspects of event management
  • Be a figurehead and inspiration for other team members.
  • Offering support and guidance when needed.
  • Understanding and respecting team wellbeing when appropriate.
  • Innovation / evolution.
  • Working closely with other parts of the business, seeking opportunities to improve our wellness proposition based on insights and trends your clients are seeing and requesting
  • Collaboration. Lead and manage relationships with internal and external stakeholders.
  • Includes third parties and internal units such as proposition, marketing, new business and account management
  • Oversee and monitor trends and successes around existing programmes with specific clients
  • Developing strategies in collaboration with our partners around wellbeing delivery for your set clients
  • Leverage the experts available through our partners in order to get the best possible delivery
  • Support specific wellness clients in the development of programmes through onsite/remote workshops and scoping meetings.
  • Support our partners corporate sales teams in the presentation and delivery of our market leading wellness offering for specified clients.
  • Working with a key strategic partner and associated clients/partners to deliver a single point of contact on all wellness services to specific clients.
  • Become an expert on all our key partner’s wellness and screening services.
  • Manage a specific set of clients through their operational delivery of wellness programmes for a key strategic partner.
  • Build and maintain a strong client relationship.
  • Build and maintain a strong Account Manager/BDM relationship.
  • Co-ordination of our strategic partners service providers activities.
  • Provide a connected programme across all service providers
  • Ensure seamless booking of third-party providers.
  • Promotion of programmes through comms, campaigns and more.
  • Data collection and reporting on programme effectiveness in conjunction with account manager/BDM.
  • Manage centralised reporting and feedback across all providers.
  • Stay abreast of the latest developments in workplace wellbeing.
  • Any other requests deemed required by the business and to support the wider departmental goals and objectives.

Requirements

  • A Customer Focused Attitude to deliver best in class
  • The ability to work on own initiative and to complete tasks efficiently and to a high standard of accuracy.
  • Excellent administrative and customer service skills.
  • A problem solver and a self-starter
  • Experience using CRM/Salesforce or task management software
  • Adaptability to software and systems
  • Proficient in MS Office Suit
  • Excellent verbal and written communication skills
  • Experience working in a corporate business environment.
  • Account Coordination/Account Management experience essential.
  • Exposure in delivering Health & Wellbeing consultancy services
  • Strong operational background
  • Strong communication with stakeholders of all levels
  • Excellent attention to detail
  • Experience working in a similar role/or industry (Desirable)
  • Health Promotion expertise (Desirable)
  • Experience with ADOBE (Desirable)
  • A degree is not essential, but you must have the ability to learn the technical skills, build relationships, ensure effective communication, and adopt a team approach (Desirable)
  • Experience in Event Planning (Desirable)
  • A keen interest in wellbeing and supporting clients wellbeing agenda’s (Desirable)
Benefits
  • 25 days of annual leave
  • 24/7 EAP and a wide range of health and wellbeing supports
  • Extensive list of employee perks and benefits
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
CRMSalesforceMS Office SuiteHealth & Wellbeing consultancyAccount CoordinationEvent PlanningData collectionReportingProblem solvingAttention to detail
Soft Skills
Customer focusedSelf-starterExcellent communicationAdaptabilityInitiativeCollaborationRelationship buildingOrganizational skillsLeadershipInnovation