Spectrum Billing Solutions

Customer Success Manager

• Serve as a primary point of contact for client communications.
• Assist with new client implementations.
• Work cohesively with internal Revenue Cycle Management (RCM) team.
• Maintain understanding of RCM functions and workflows.
• Serve as client partner and liaison while effectively collaborating with team members.
• Identify needs of clients and opportunities for improvement.
• Participate in meetings with new and existing clients.
• Attend company-wide and team-specific meetings.

Client Success Lead

Billing Specialist

• Submit Electronic Claims in a timely and accurate manner
• Verify correct insurance filing information
• Research, resolve and resubmit any rejected claims in a timely manner
• Check claim status on appropriate payor systems and contact insurances as needed
• Post payments received from payors
• Send Medical Records and other documentation to payors as requested
• Meet daily, monthly and quarterly billing metrics

Client Success Lead

Revenue Cycle Billing Specialist