Spectrio

Senior Account Manager

Spectrio

full-time

Posted on:

Location Type: Remote

Location: Florida • North Carolina • United States

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Job Level

Senior

About the role

  • Develop and nurture strong, long-term relationships with senior-level stakeholders across key accounts
  • Serve as one of the primary points of contact and strategic advisor, proactively addressing client needs, challenges, and goals
  • Foster a deep understanding of client business objectives to anticipate needs and deliver solutions that drive success
  • Conduct regular business reviews and performance assessments to ensure satisfaction and continuous improvement
  • Identify and capitalize on opportunities for upselling, cross-selling, and expanding client portfolios with additional services or products
  • Create and execute strategic account plans to drive revenue growth, hit financial targets, and ensure account expansion
  • Monitor competitive landscape and industry trends to recommend strategies that keep clients ahead of the curve
  • Oversee the seamless execution of client deliverables by coordinating with cross-functional teams, including sales, marketing, and product development
  • Ensure timely and successful delivery of solutions that align with client goals and exceed expectations
  • Track and manage key project timelines, budgets, and outcomes to ensure that projects stay on course
  • Act as a problem solver, addressing and resolving any service or delivery issues swiftly and effectively
  • Provide proactive communication, keeping clients informed of updates, new products, and service enhancements
  • Develop customized solutions and present new initiatives to help clients achieve their business goals
  • Conduct regular check-ins and status meetings, addressing any concerns and ensuring ongoing client satisfaction
  • Analyze client performance metrics to identify trends, opportunities, and areas for improvement
  • Prepare and present detailed reports on account status, revenue growth, and performance to both clients and internal stakeholders
  • Offer data-driven recommendations to optimize client outcomes and continuously improve service delivery

Requirements

  • Bachelor’s degree in Business Administration, Marketing, or a related field
  • 5+ years of experience in account management, with a track record of managing high-value or enterprise-level clients
  • Proven ability to drive revenue growth through upselling, cross-selling, and account expansion
  • Experience managing complex, multi-stakeholder client relationships
  • Strong interpersonal and communication skills, with the ability to influence and negotiate with senior-level stakeholders
  • Ability to manage multiple client accounts and priorities in a fast-paced environment
  • Experience working across multiple industries or verticals
  • Experience developing and executing strategic account plans
  • Proficiency in Salesforce and Google Workspace
  • Strong analytical skills and attention to detail
  • Excellent organizational and time-management abilities
Benefits
  • Medical
  • Dental
  • Vision
  • Paid Parental Leave
  • 401k
  • HSA
  • FSA
  • Dependent Care FSA
  • Short and Long Term Disability
  • Life Insurance
  • EAP
  • Paid Time Off
  • Paid Sick Time
  • Paid Holidays
  • Education Reimbursement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementrevenue growthupsellingcross-sellingstrategic account plansperformance metrics analysisproject managementdata-driven recommendationsclient deliverables executionbusiness reviews
Soft Skills
interpersonal skillscommunication skillsinfluencenegotiationproblem solvingorganizational skillstime managementattention to detailrelationship buildingclient satisfaction
Certifications
Bachelor’s degree in Business AdministrationBachelor’s degree in Marketing