Spectrio

Retention Specialist

Spectrio

full-time

Posted on:

Location Type: Remote

Location: Florida • North Carolina • United States

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About the role

  • Identify and engage at-risk customers to prevent churn and improve retention
  • Act as the primary point of contact for retention-related escalations and renewal risks
  • Analyze customer usage, engagement, and feedback to proactively address issues
  • Develop and execute retention strategies, including save offers and contract adjustments
  • Partner with Customer Success Managers (CSMs) and Account Managers (AMs) to align on account plans
  • Document all customer interactions and retention efforts in CRM systems
  • Provide insights on churn trends and recommend process or product improvements
  • Support renewal conversations when risk is identified

Requirements

  • 2–5+ years in customer success, account management, or retention-focused roles
  • Strong communication, negotiation, and problem-solving skills
  • Ability to handle difficult conversations and turn around challenging situations
  • Experience working with CRM tools (e.g., Salesforce, Zendesk, etc.)
  • Analytical mindset with the ability to interpret customer data and trends
Benefits
  • Medical
  • Dental
  • Vision
  • Paid Parental Leave
  • 401k
  • HSA
  • FSA
  • Dependent Care FSA
  • Short and Long Term Disability
  • Life Insurance
  • EAP
  • Paid Time Off
  • Paid Sick Time
  • Paid Holidays
  • Education Reimbursement
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successaccount managementretention strategiesdata analysiscustomer engagement analysis
Soft Skills
communicationnegotiationproblem-solvinginterpersonal skillsconflict resolution