Lead, manage and inspire the post-installation support and service phase of client relationships and sales opportunity/revenue generation
Partner and collaborate with dealer principals, general managers and dealership contacts to develop campaigns consistent with dealership marketing plans
Remain current and knowledgeable on all Spectrio products and services and understand competitive climate
Meet with, educate and advise dealer principals and/or general managers on digital engagement platform best practices
Modify and ensure playlists are current and targeted to dealership goals, traffic patterns, dwell times, customer demographics
Measure, report and communicate on dealer satisfaction’s impact on client retention and renewals
Collaborate with the Spectrio Production Department to create and network digital assets and optimize user experience
Evaluate client experience and utilization across multiple channels for best practice sharing
Act as liaison between internal Spectrio departments and clients; launch and train on product initiatives
Inspect and report on installed equipment at regular intervals and report technical/content issues and resolutions
Prospect new opportunities, schedule sales presentations with decision makers, identify up-sell opportunities and assist with client follow-up