Consult with customers to understand use cases and desired outcomes.
Onboard, train, and enable new BHE customers to ensure a smooth start.
Maintain regular customer cadence calls to ensure ongoing engagement, proactively address concerns, and share best practices in Identity security.
Drive effective communications with customers and internal teams.
Help customers integrate BHE data with other systems, enhancing their overall experience and value recognition.
Identify churn risk and implement success plans to restore customer health, ensuring long-term customer retention.
Keep account health and status updated for management and cross-team reference, providing clear visibility into customer satisfaction and issues.
Act as the customer's voice internally, advocating for requested features and providing the detail and context necessary for product design.
Develop solutions or prototypes that improve customer value recognition, leading towards developing new features.
Track support tickets and engage engineering as needed to resolve bugs for your customers in collaboration with Support Engineers.

Requirements

3+ Years of experience in Technical Account Management, Consulting, Penetration Testing, or other technical, customer-facing roles within the security industry. Customer Success Management experience is applicable, provided that the role(s) required technical capabilities.
Ability to maintain an account book of business
Basic understanding of scripting languages such as PowerShell or Python
Experience utilizing REST APIs to solve business problems
Ability to quickly learn new technologies and have an ongoing desire to stay current with the latest technologies and techniques
Ability to successfully complete a criminal background investigation
Candidate must be authorized to work and reside in the United States; we currently do not sponsor immigration visas
Desire to embody our core values of passionate curiosity, consistent improvement, empathy, sustainability, humility, and empowerment through transparency.
Travel: up to 15% within region

Benefits

Health/Dental/Vision/life insurance: 100% covered for both the employee and their family
Flexible time off policy
13 paid holidays annually
401(k) with up to 4% company match
Stock Options & bonuses
Remote work: $1,500 new hire allowance to set up home office
$500 annual home office allowance after first year
$150 monthly cell phone and internet reimbursement
$5,000 annual professional development allowance
$5,250 towards continuing education or student loan repayment
$1,200 annual budget for lifestyle, wellness, pet insurance and more
A one-time $10,000 benefit towards family planning
In person and virtual employee events throughout the year
And of course, company swag!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Technical Account ManagementConsultingPenetration TestingCustomer Success ManagementScripting languagesPowerShellPythonREST APIs

Soft Skills

Customer engagementCommunicationAdvocacyProblem-solvingEmpathyCuriosityImprovementHumilityTransparency